World Bank Group
tendersglobal.net
Job Description
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Description
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Position Overview:
This position is a part of the ITS Unified Communications (ITSCU) unit under ITSGC. The Senior Media Systems Technician provides advanced audiovisual technical support and exceptional customer service for high-level multimedia events in state-of-the-art conference rooms, control rooms, multi-purpose rooms, and event spaces. This role works collaboratively as a member of the ITSCU AV Operations team to provide thoughtful, strategic, and appropriate solutions for clients, while providing timely and clear communication to stakeholders and management.
Essential Job Functions:
- Perform daily room-readiness checks, power up/down procedures, equipment set-up, troubleshooting and testing for executive level meetings, conferences, and special events with live, virtual and hybrid elements.
- Set up, operate, and strike conference room systems including varying types of microphones and sound amplification systems, data/video displays, projection systems, and AV control systems.
- Assist and promptly respond to client inquiries, monitor conference room systems remotely and in-person, participate in end-to-end testing and systems verification.
- Verify, test, troubleshoot, and monitor virtual connections prior to and during meetings.
- Set up and play back presentations, connect laptops and/or desktops with display interfaces to portable and data projectors; adjust images for maximum visibility and size correctly.
- Set up standard audio systems consisting of microphones, mixer, amplifier, and speakers, calibrating, and adjusting for level and intelligibility without feedback.
- Set up, playback, stream, and record from a variety of video and audio sources.
- Understand signal flow and provide basic troubleshooting for audiovisual equipment.
- Report system anomalies, equipment problems, customer incidents, or any other discrepancies that may arise. Work with management to resolve.
- Other duties as assigned.
Skills & Qualifications:
- Best-in-class customer service skills with a patient and professional presence.
- Projecting calmness while urgently solving customer requests to ensure timely resolution is critical, balanced by the situational awareness to know when to act independently and when to ask for help.
- Proficient knowledge of current AV industry practices, standards, and procedures.
- Solid experience with integrated and ad hoc AV and conference systems, digital audio consoles, streaming, virtual meeting platforms, video systems, lighting equipment, computers, device control systems, etc.
- Strong work ethic; interest and enthusiasm for growing skills in the AV and event industry.
- Basic familiarity with computers, networks, and connecting devices to a network.
- Capability to read and understand wiring diagrams, CAD drawings and schematics is a plus.
- Advanced audio or video production skills such as live audio mixing and recording, camera operation, editing, installation, or field experience are desirable.
- Ability to thrive in an international organization with diverse clientele located globally.
- Must be a self-starter and a team player that takes pride in their craft.
- Bachelor’s or master’s degree in communications, audio/music, electronic engineering, or technical school with electronics and audiovisual training; and/or related combination of education and experience.
- 2+ years of experience with the setup, operation, and troubleshooting of conference rooms, control rooms, auditoriums, theaters, hotels and/or broadcast environment.
- AVIXA CTS certification preferred.
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