IT Analyst Client Services

tendersglobal.net

Job Description

The Global Telecoms & Client Services (ITSGC) department within ITS provides global communications and client services, products, and support for all member organizations across the World Bank Group. Services provided by ITSGC include global network, unified communications (Telephony, Audiovisual, and Videoconferencing), end-user device and mobility service provisioning, IT support (Helpdesk, front-line IT support and IT training), for the entire World Bank Group, as well as coordination and implementation of all infrastructure projects facing World Bank Group country offices.

Position Overview:

This position is a part of the ITS Unified Communications (ITSCU) unit under ITSGC. The Senior Media Systems Technician provides advanced audiovisual technical support and exceptional customer service for high-level multimedia events in state-of-the-art conference rooms, control rooms, multi-purpose rooms, and event spaces. This role works collaboratively as a member of the ITSCU AV Operations team to provide thoughtful, strategic, and appropriate solutions for clients, while providing timely and clear communication to stakeholders and management.

Essential Job Functions:

Perform daily room-readiness checks, power up/down procedures, equipment set-up, troubleshooting and testing for executive level meetings, conferences, and special events with live, virtual and hybrid elements.
Set up, operate, and strike conference room systems including varying types of microphones and sound amplification systems, data/video displays, projection systems, and AV control systems.
Assist and promptly respond to client inquiries, monitor conference room systems remotely and in-person, participate in end-to-end testing and systems verification.
Verify, test, troubleshoot, and monitor virtual connections prior to and during meetings.
Set up and play back presentations, connect laptops and/or desktops with display interfaces to portable and data projectors; adjust images for maximum visibility and size correctly.
Set up standard audio systems consisting of microphones, mixer, amplifier, and speakers, calibrating, and adjusting for level and intelligibility without feedback.
Set up, playback, stream, and record from a variety of video and audio sources.
Understand signal flow and provide basic troubleshooting for audiovisual equipment.
Report system anomalies, equipment problems, customer incidents, or any other discrepancies that may arise. Work with management to resolve.
Other duties as assigned.

Selection Criteria:

Skills & Qualifications:

Best-in-class customer service skills with a patient and professional presence.
Projecting calmness while urgently solving customer requests to ensure timely resolution is critical, balanced by the situational awareness to know when to act independently and when to ask for help.
Proficient knowledge of current AV industry practices, standards, and procedures.
Solid experience with integrated and ad hoc AV and conference systems, digital audio consoles, streaming, virtual meeting platforms, video systems, lighting equipment, computers, device control systems, etc.
Strong work ethic; interest and enthusiasm for growing skills in the AV and event industry.
Basic familiarity with computers, networks, and connecting devices to a network.
Capability to read and understand wiring diagrams, CAD drawings and schematics is a plus.
Advanced audio or video production skills such as live audio mixing and recording, camera operation, editing, installation, or field experience are desirable.
Ability to thrive in an international organization with diverse clientele located globally.
Must be a self-starter and a team player that takes pride in their craft.

Educational Qualifications and Experience:

Bachelor’s or master’s degree in communications, audio/music, electronic engineering, or technical school with electronics and audiovisual training; and/or related combination of education and experience.
2+ years of experience with the setup, operation, and troubleshooting of conference rooms, control rooms, auditoriums, theaters, hotels and/or broadcast environment.
AVIXA CTS certification preferred.

Source: https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=25705&site=1

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IT Analyst Client Services

Job Description

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