IT Assistant

• Provide first-line IT support to staff through a ticketing system and in-person assistance, resolving basic hardware and software issues.
• Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network equipment.
• Manage user accounts and access controls, ensuring data security and compliance with organizational policies.
• Perform system maintenance tasks, including software updates, virus scans, and data backups.
• Monitor network performance and troubleshoot any connectivity issues.
• Following IT procedures and troubleshooting technical problems identified by the IT manager.
• Maintain accurate records of equipment, licenses, and user requests.
• Research and recommend cost-effective IT solutions to improve efficiency and productivity.
• Stay up to date with the latest IT trends and technologies relevant to this position.

• To be successful in this role we expect you to have first experience (at least 1 year) in a similar position or with similar tasks.
• We are looking for a motivated person who is keen to learn fast and communicate with different stakeholders.

• Diploma in IT / Network administration (or proven experience as an IT assistant or a similar role)
• Intermediary or Advanced English proficiency
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse staff members.
• Problem-solving skills and ability to work independently and as part of a team.
• Strong attention to detail and commitment to accuracy.
• Ability to automate routine tasks and suggest IT solutions for improved workflow.
• Experience with project management and implementing new technologies.
• Strong analytical and organizational skills
• Proficient in Microsoft Office and familiar with ticketing systems.
• Experience with cloud-based applications and remote support tools is a plus.

Source: https://job.drc.ngo/jobs/job?id=170166