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IT Assistant

Danish Refugee Council

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Job Description

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Description

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Under the technical supervision of the IT Specialist, the IT assistant will provide IT support to all DRC employees. As a key member of the IT department, you will play a crucial role in ensuring the smooth operation of our systems and network, allowing our staff to focus on their core work of improving lives and making a positive impact.
Your main duties and responsibilities will be:
  • Provide first-line IT support to staff through a ticketing system and in-person assistance, resolving basic hardware and software issues.
  • Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network equipment.
  • Manage user accounts and access controls, ensuring data security and compliance with organizational policies.
  • Perform system maintenance tasks, including software updates, virus scans, and data backups.
  • Monitor network performance and troubleshoot any connectivity issues.
  • Following IT procedures and troubleshooting technical problems identified by the IT manager.
  • Maintain accurate records of equipment, licenses, and user requests.
  • Research and recommend cost-effective IT solutions to improve efficiency and productivity.
  • Stay up to date with the latest IT trends and technologies relevant to this position.
About you:
To be successful in this role we expect you to have first experience (at least 1 year) in a similar position or with similar tasks. We are looking for a motivated person who is keen to learn fast and communicate with different stakeholders.
Moreover, we also expect the following:
Required:
  • Diploma in IT / Network administration (or proven experience as an IT assistant or a similar role)
  • Intermediary or Advanced English proficiency
  • Excellent communication and interpersonal skills, with the ability to interact effectively with diverse staff members.
  • Problem-solving skills and ability to work independently and as part of a team.
  • Strong attention to detail and commitment to accuracy.
  • Ability to automate routine tasks and suggest IT solutions for improved workflow.
  • Experience with project management and implementing new technologies.
  • Strong analytical and organizational skills
  • Proficient in Microsoft Office and familiar with ticketing systems.
  • Experience with cloud-based applications and remote support tools is a plus.

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