IT Assistant

Under the supervision of an IT expert, you will provide support to all DRC staff. As a key member of the IT department, you will play a crucial role in ensuring the smooth operation of our systems and networks, enabling our staff to focus on their primary work — improving lives and making positive changes.

Your main duties and responsibilities will include:

• Providing technical support to company employees.
• Setting up workstations and peripheral devices.
• Creating instructions and conducting IT training for staff.
• Managing user accounts, including password resets and MFA, ensuring data security.
• Analyzing networks and troubleshooting issues that arise.
• Following IT procedures and resolving technical issues identified by the IT Coordinator.
• Keeping records of equipment, licenses, and user requests.
• Collaborating with the procurement department on IT equipment inventory tasks.
• Being prepared for travel to provide IT support at regional offices (Mykolaiv, Kharkiv, Dnipro, Chernihiv, Sumy).

About you

To succeed in this role, we are looking for a motivated individual who wants to learn quickly and communicate with various stakeholders. Moreover, we also expect the following:

Required

• Understanding of basic network technologies (TCP/IP, DNS, DHCP, NAT, VPN).
• Knowledge of Windows 10/11 operating system at an administrator level.
• Knowledge of computer hardware and the ability to diagnose related issues.
• Experience with Office 365 and troubleshooting skills in the Microsoft environment.
• Proficiency in English at an intermediate or higher level for oral and written communication with colleagues.
• Personal skills: communication, independence, punctuality, ability to work in a team.

Desirable

• Knowledge of MS Active Directory basics (GPO, Domain Structure, Shared Folders).
• Experience working as a system administrator/assistant system administrator for at least 1 year.
• Experience working in non-profit organizations.

Source: https://job.drc.ngo/jobs/job?id=171452