IT Assistant

Organizational Setting

FAO Afghanistan is investing across all 34 provinces, in resilience reinforcing actions that focus on protecting agriculture livelihoods and local ecosystems, boosting local production of nutritious foods and cash-incomes, and safeguarding critical agriculture sectoral development gains achieved over the past couple of decades through revitalizing rural markets and economy. In 2024-2026, FAO will continue to implement emergency and longer-term, resilience-building projects and programmes in the context of the UN Strategic Framework for Afghanistan (UNSFA) and the Humanitarian Needs and Response Plan.

Reporting Lines

The incumbent will work under the overall supervision of the Emergency & Rehabilitation Officer (Head of Operations) in Afghanistan. S/he will work under the direct supervision of the International IT Specialist, who will also be responsible for all day-to-day supervision and technical guidance. The performance evaluation will be done by the International IT Specialist.

Technical Focus

Provision of IT support for the FAO Afghanistan operation in Kabul and all field Offices.

Tasks and responsibilities

• Provide support to the organization of office meetings, conference room bookings, IT support for workshops and other office events;
• Receive and log requests from users relating to IT services and share with IT Specialist and provide support when required
• Provide orientation to New Users on existing technology and basic use of corporate software (SharePoint, OneDrive, MS Teams Groups, Ms. Office, Office365, Zoom, Adobe etc.)
• Assist with maintaining the IT equipment and applications for FAO offices and staff in Afghanistan
• Assist with maintaining the IT equipment inventory (hardware, software), update the IT inventory of fixed assets at all the times in the GRMS and maintain local inventory for expendable IT equipment
• Assist in procurement of IT equipment and supplies (preparing technical specification, preparing technical evaluation, etc.)
• Assist in preparing IT equipment for new staff and dispatch IT equipment to the regions in coordination with Logistic unit;
• Ensure security of the network by following security policies and report problems when they are detected;
• Prepare regular IT related reports;
• Perform any other duties as required.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• University (Bachelor) degree in Computer Science, Information Technology, Information Systems, Software Engineering or a related field.
• At least three (3) years of relevant work experience in IT-related support work for large scale office operations.
• Working knowledge (level C) of English and local languages (Pashto and/or Dari).
• National of Afghanistan.

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Extent and relevance of experience in online communication and collaboration tools such as Zoom and Teams;
• Extent and relevance of experience in user support (desktop hardware configuration, diagnosis and repair, and with software configuration, Microsoft Windows Operating Systems and Office software)
• Hands-on experience in Microsoft O365, systems installation and configuration;
• Strong understanding of desktop and laptop hardware set-up and configuration;
• Extent and relevance of experience in supporting information technologies and communications network within large-scale LAN and WAN environments, including extensive familiarity with basic telecommunication technologies such as telephony, IP networking and Wide Area Networks;
• Previous experience with the United Nations and/or I/NGOS, in a similar role, is an advantage;
• Able to work under pressure and work with multidisciplinary and different cultural background teams.

ADDITIONAL INFORMATION