Danish Refugee Council
tendersglobal.net
Job Description
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Description
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Under the technical supervision of the IT Specialist, the IT assistant will provide IT support to all DRC employees. As a key member of the IT department, you will play a crucial role in ensuring the smooth operation of our systems and network, allowing our staff to focus on their core work of improving lives and making a positive impact.
Your main duties and responsibilities will be:
- Provide first-line IT support to staff through a ticketing system and in-person assistance, resolving basic hardware and software issues.
- Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network equipment.
- Manage user accounts and access controls, ensuring data security and compliance with organizational policies.
- Perform system maintenance tasks, including software updates, virus scans, and data backups.
- Monitor network performance and troubleshoot any connectivity issues.
- Following IT procedures and troubleshooting technical problems identified by the IT manager.
- Maintain accurate records of equipment, licenses, and user requests.
- Research and recommend cost-effective IT solutions to improve efficiency and productivity.
- Stay up to date with the latest IT trends and technologies relevant to this position.
About you:
- To be successful in this role we expect you to have first experience (at least 1 year) in a similar position or with similar tasks. We are looking for a motivated person who is keen to learn fast and communicate with different stakeholders. Moreover, we also expect the following:
Required:
- Diploma in IT / Network administration (or proven experience as an IT assistant or a similar role)
- Intermediary or Advanced English proficiency
- Excellent communication and interpersonal skills, with the ability to interact effectively with diverse staff members.
- Problem-solving skills and ability to work independently and as part of a team.
- Strong attention to detail and commitment to accuracy.
- Ability to automate routine tasks and suggest IT solutions for improved workflow.
- Experience with project management and implementing new technologies.
- Strong analytical and organizational skills
- Proficient in Microsoft Office and familiar with ticketing systems.
- Experience with cloud-based applications and remote support tools is a plus.
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