IT Assistant

OBJECTIVES OF THE PROGRAMME

L’Unite de gestion de l’information et des technologies (ITM) fournit des services de gestion de l’information et des technologies aux programmes de l’OMS, y compris les bureaux des equipes d’appui interpays (IST) et 47 bureaux de pays de l’OMS dans la region africaine. L’Unite est egalement responsable de la formulation, de la mise en œuvre et de la coordination des strategies et politiques des TIC dans la Region.

DESCRIPTION OF DUTIES

Le titulaire sera responsable de la supervision directe de ses assistants, le cas echeant. Il assure la livraison de services de messagerie electronique stables et securises, y compris des installations d’acces a distance et des configurations de la messagerie mobile ;1. Contribuer et aider a l’installation et administrer les serveurs du centre de donnees, les composants de la zone de stockage et les equipements et applications associes2. Administrer et surveiller les systemes de sauvegarde et les operations de securite associees3. Concevoir, installer et maintenir les services de reseau du bureau pays ;4. Planifier et mettre en œuvre l’exploitation quotidienne des services reseau au bureau ;5. Installer et maintenir les serveurs ;6. Developper et deployer des outils automatises de surveillance et d’analyse ;7. Prevenir les problemes et les pannes sur le LAN grace a une surveillance proactive et une maintenance preventive ;8. Elaborer et diffuser des statistiques mensuelles sur la disponibilite et les performances des services LAN ;9. Analyser et signaler les problemes rencontres sur le LAN, proposer et mettre en œuvre des solutions et / ou ameliorations ;10. Fournir un soutien aux points focaux informatiques dans les bureaux distants du pays ;11. Organiser en interne des ateliers de formation thematiques pour les utilisateurs finaux sur les systemes et applications informatiques (MS office, MS Sharepoint, etc.); 12. Effectuer d’autres taches au besoin.

REQUIRED QUALIFICATIONS

Education

Essential: Premier diplome universitaire ou equivalent ou, pour les candidats internes, formation professionnelle equivalente ou experience d’auto-apprentissage / travail en informatique ou dans un domaine connexe.
Desirable: les certifications ITIL, COBIT, Microsoft, CISCO seront un atout.

Experience

Essential: Avoir au moins dix (10) d’experience pertinente dans la gestion de materiel informatique, de logiciels, d’administration de reseau, de reseautage et de technologie de la communication
Desirable: Avoir une experience avec les agences des Nations Unies serait un avantage supplementaire.

Skills

–> Connaissance de l’architecture des systemes, de la fourniture, de l’hebergement, de l’exploitation, de la gestion, de la mise en œuvre et de la maintenance de l’infrastructure des technologies de l’information et des communications (TIC), y compris la gestion des demandes de service ; Support logiciel et applications et systemes d’information d’entreprise et de sante. –> Connaissances et expertise techniques demontrees pour fournir rapidement des solutions et repondre aux questions techniques des autres; –> Connaissance approfondie et experience de l’architecture, de la configuration et de l’administration LAN / WAN ; Protocoles TCP / IP, pare-feu, gestion des routeurs, services d’annuaire actifs, DNS et DHCP ; –> De l’experience en : o Gestion et exploitation du reseau ; o Mise en place et utilisation d’outils et de procedures de gestion de reseau; o Communication de donnees, voix, video (e-mail, FTP, audio / video-conference, etc.) –> Connaissance de l’ingenierie, de la planification et de l’exploitation des telecommunications (VSAT, VHF, HF). –> Capacite averee a concevoir et a faciliter la formation liee au travail

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Ensuring the effective use of resources

Use of Language Skills

Essential: Expert knowledge of French.
Desirable: Intermediate knowledge of English.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at USD 33,709 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO’s operations please visit: http://www.who.int.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

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