IT Assistant

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Description

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• Provide direct technical assistance to project staff in all aspects related to the use of computers and IT equipment;
• Liaise with external technical support companies following up on users’ problems;
• Assist in the coordination, set-up, and use of network services (i.e. file/print service, security, e-mail backups);
• Manage, organize, secure, and regularly back up and maintain the entered data;
• Develop, maintain, and update the contents of the project website as necessary; 
• Prepare technical specifications and assist in procurement of all equipment including software according to corporate guidelines and procedures;
• Ensure local helpdesk services;
• Identify IT training/ learning needs and organization of end users training;
• Ensure FAO’s security standards are adhered to protect corporate data and systems;
• Provide advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs, and change of hardware electronic components.
• Maintain the Local Area Network (LAN), Internet Service, and website.
• Analyse new technologies and propose the use of new technology and processes to improve system operations.
• Assist in coordination with line ministry and government agencies in IT project implementation and support.
• Identify the equipment needed for making operational the Server of the RIMS unit and support for operationalization.
• Design and prepare a network blueprint for the FAO EFCC office at the Bangladesh Forest Department (BFD) building;
• Provide technical support to BFD to host their information system in BCC server;
• Assist BFD, in implementing the HR and finance module of its recently operationalized information system. Suggest/Assist/coordinate the workforce in divisional/remote offices, where necessary. 
• Identify requirements from implementing agencies and assist in coordination with them in IT project implementation and support;
• Take part in System Analysis and design of IT-based system and coordinate with developer/programmer to implement it;
• Assist in any other tasks under the project at the instruction of the FAO Representative, the LTO and Team Leader

• Bachelor’s Degree in Computer Science/ System Administration/ Database Development and Administration/ System Analysis/ or other related IT field is required
• A minimum of 4 years of relevant experience with online information systems and website design and maintenance.
• Working knowledge of English and Bangla
• National of Bangladesh

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