IT Business Analyst Coordinator

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia¿s colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university¿s vibrant culture, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

May work non-traditional shifts (evenings, nights and/or weekends)

Responsible for connecting business units and technical teams by applying business analysis techniques and observing business unit practices to document and understand business functions and processes. Partners with cross-functional teams and stakeholders to identify and validate solutions to business unit requests and requirements. Assists with the evaluation and preparation of IT Demand and/or project requests for prioritization and implementation.

KEY RESPONSIBILITIES:
1. Researches, analyzes, and recommends changes to business processes to improve operational efficiencies, quality, and service
2. Identifies and maps related and dependent business processes within and across departments and divisions
3. Schedules, prepares, and facilitates fact finding and/or discovery analysis meetings with stakeholders and subject matter experts to understand and document current business processes and functions, pain points, assumptions, timeframes, and success measures
4. Identifies and analyzes business-critical process steps and the requirements/policies driving those steps
5. Identifies and documents business process inputs, outputs, and data elements required for optimal execution
6. Presents business process documentation to business and IT decision makers for evaluation and approval
7. Assists with identifying scope creep and notify team leadership
8. Identifies and validates technical solutions to address business requests, needs, and/or issues based on understanding of Application portfolio and existing capabilities collaborating with UITS leadership and subject matter experts
9. Documents system processes and functionality
10. Understand, analyze, and communicate benefits of product features and/or functionalities
11. Designs user interface mock-ups to effectively meet business needs within native system functionality
12. Assists business areas with creating test plans and coordinating User Acceptance Testing documents
13. Plans and executes initial requirements validation against delivered product prior to business area User Acceptance Testing
14. Contributes to an issues log and collaborates with appropriate teams to identify and mitigate risks
15. Facilitates new project request evaluation with functional and technical team leads
16. Contributes to creation of standardized templates for internal IT and Business Analyst processes

Educational Requirements
Bachelor’s Degree from an accredited institution of higher education or equivalent combination of education and/or experience
Required Experience
Six (6) months experience in business, systems, and/or process analysis in the last three (3) years

Additional Preferred Qualifications
International Institute of Business Analysis (IIBA-CCBA) certification
PMI Professional in Business Analysis (PMI-PBA)
Preferred Experience
IT Project Management experience
Agile Facilitation experience

ABILITIES
Able to produce quality results when provided an objective, assignment, or project with minimal supervision
Able to make sound and timely decisions as appropriate, and use good judgement to determine which decisions should be escalated
Able to anticipate and identify problems and proactively develop appropriate solutions
Able to appropriately assess and communicate risks, benefits, and alternatives to audiences with varying technical skill levels
Able to maintain control over assignments, projects, and responsibilities
Able to learn and understand high-level technical concepts and communicate concepts to technical and functional teams with varying technical skill levels
Able to work independently and with team members to ensure business requirements and needs are met
Able to build a strong rapport with both the technical and functional teams
Able to adapt to changes in environment
Able to facilitate meaningful, productive conversations with stakeholders
Able to handle multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
Knowledge of business process modeling tools and techniques and understanding of when and how to apply them
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and active listening, analytical and presentation skills
Attention to detail and accuracy
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Professional demeanor
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 202, [email protected].

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% – 24% of the time

• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf