IT Client Support Specialist

The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.

This position is a paraprofessional (working) level position that provides information technology client support services of varying complexity to higher education system employees. This position assists users in successfully utilizing their hardware and software workstations including troubleshooting operating systems, desktop applications, web applications, network connectivity, and hardware and software upgrades and installations. It is a full-time, on-site position (no teleworking).

Educational Requirements
Bachelor’s Degree required
Required Experience
A minimum of three years of experience providing direct technical support to computer users

Additional Preferred Qualifications
Knowledge of Board of Regents and department policies and procedures.
Knowledge of IT security standards and techniques.
Knowledge of specialized A/V equipment.
Knowledge of ITIL best practices
Experience with an Enterprise Management System such as ServiceNow
Preferred Experience
Experience with an Enterprise Management System such as ServiceNow

ABILITIES
Ability to work independently
KNOWLEDGE
Knowledge of specialized information technology, computers and job-related software programs
SKILLS
Skill in analyzing information technology systems
Skill in solving problems and implementing solutions
Skill in oral and written communication
Skill in interpersonal relations

The University System Office is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University System Office to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position does not require security clearance.