IT, Client Technologies Administrator 2

Posted: 11-Jan-24

Location: New Haven, Connecticut

Type: Full-time

Salary: Open

Internal Number: 85860BR

1. Responsible for the planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training.2. Resolve routine to moderately complex end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.3. Provide guidance and explain policies and procedures to end-users.4. Install and configure software for network connectivity, backups, server access, etc. on user systems.
Required Skill/ability 1:  Developed analytical and problem-solving skills. Developed interpersonal, written, communications and organizational skills.
Required Skill/ability 2:  Working knowledge of information technology applications, processes, software, and equipment.
Required Skill/ability 3:  Demonstrated team performance skills, customer service mindset approach and the ability to act as a trusted advisor.
Required Skill/ability 4:  Prepare documentation (procedural, planning, informational), to support non-standard unit functions and provides instruction, cross-departmental peer level training.
Required Skill/ability 5:  High level and/or working knowledge of VIP level departmental ITS needs.
Work Week:  Standard (M-F equal number of hours per day)
Posting Position Title:  IT, Client Technologies Administrator 2
University Job Title:  IT, Client Technologies Administrator 2

Bachelor’s Degree and two years of experience or equivalent education and experience.

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About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.
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