IT, Client Technologies Administrator 2

tendersglobal.net


Details

Posted: 11-Jan-24

Location: New Haven, Connecticut

Type: Full-time

Salary: Open

Internal Number: 85860BR

1. Responsible for the planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training.2. Resolve routine to moderately complex end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.3. Provide guidance and explain policies and procedures to end-users.4. Install and configure software for network connectivity, backups, server access, etc. on user systems.
Required Skill/ability 1:  Developed analytical and problem-solving skills. Developed interpersonal, written, communications and organizational skills.
Required Skill/ability 2:  Working knowledge of information technology applications, processes, software, and equipment.
Required Skill/ability 3:  Demonstrated team performance skills, customer service mindset approach and the ability to act as a trusted advisor.
Required Skill/ability 4:  Prepare documentation (procedural, planning, informational), to support non-standard unit functions and provides instruction, cross-departmental peer level training.
Required Skill/ability 5:  High level and/or working knowledge of VIP level departmental ITS needs.
Work Week:  Standard (M-F equal number of hours per day)
Posting Position Title:  IT, Client Technologies Administrator 2
University Job Title:  IT, Client Technologies Administrator 2

Bachelor’s Degree and two years of experience or equivalent education and experience.

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Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.
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