IT Desktop Analyst – Regional Transportation Management Center

Company Description

Work with Us. Change the World.

At AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world’s trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We’re one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking an IT Desktop Analyst to support our Regional Transportation Management Center – located in Fort Lauderdale. This is an onsite role working the 6:30AM – 3:30 PM shift.

The RTMC IT Desktop Analyst position is responsible for providing Information Technology Support to end-users at remote sites, as needed. Assist with endpoint remediation to ensure PC client health. Install and configure network and local printers. Provide support and troubleshooting on mobile devices. Responsible for utilizing the ServiceDesk to document solutions to IT problems. Provide end-user training, as needed. Assist in audiovisual setups and videoconferencing support, for in-person, virtual, and hybrid meetings. Responsible for maintaining Windows workstations and overall information systems support for District 4 TSM&O users.

The responsibilities include but are not limited to:

• Configure and deploy Information Technology resources, which include but is not limited to desktops, laptops, printers, plotters, and mobile devices

• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures

• Assist in coordinating audiovisual setups and video conferencing support

• Responsible for assisting with Inventory Audits, by scanning, following equipment surplus preparation process, and accountable for accurate and timely tracking

• Responsible for security administration (password resets)

• Install, configure, and update software

• Participate in team projects, meetings, and assignments

• Responsible for reading and following the Department’s Procedures and Policies

• Responsible for understanding and enforcing the Department’s Policies and Procedures

• Responsible for documenting solutions to Technology issues

• Responsible for traveling to remote sites to resolve IT-related issues and/or to deploy resources

• Responsible for tracking incidents in the Service Desk Ticketing System

• Responsible for creating and tracking Property in the Asset Management System for IT equipment transfers/relocation/reassignment

• Perform other related duties, as assigned

• Flexibility to work hours between 6:30 AM – 3:30 PM, Monday through Friday

• After hours on-call rotation with assistance in the evenings and weekends

• Ability to work other hours, as assigned for business continuity

Qualifications

Qualifications

Minimum Requirements:

• Associates Degree or demonstrated equivalency of experience and/or education

• Must pass a State and Federal criminal history/security background check; must also successfully complete Joint Task Force (JTF) Security Clearance Process which includes fingerprinting process

• Must pass a pre-employment drug screen

• Physically able, with or without an accommodation, to work in an office environment. Position requires frequent keyboard/mouse operations, performing repetitive fine hand movements, and sitting for long periods of time; Rarely standing/walking. Position will include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts

Preferred Requirements:

• Secondary education in computer science or the equivalent of one (1) year of experience in desktop support or similar responsibilities.

• Understanding TSM&O principles.

• Good interpersonal skills.

• Ability to clearly communicate technical information in layman’s terms.

• Ability to work alternate work schedules and be on-call 24 hours/day.

• Ability to create daily, weekly, monthly, and yearly reports regarding system availability and Helpdesk calls.

• Ability to coordinate real-time activities and priorities.

• Direct experience with the day-to-day operations of a similar center.

Additional Information

• Sponsorship opportunities for US Employment Authorization are not available for this position.

• Relocation Benefits are not available for this position

• Non-Exempt – The hourly rate for this position is $23.50/hour.

• AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, U.S and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10100093

Business Line: Transportation

Business Group: DCS

Strategic Business Unit: East

Career Area: Information Technology

Work Location Model: On-Site