IT Field Services Technician III

About Cornell Information Technology (CIT)

Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. Information technologies (IT) is a strategic enabler for many functions at Cornell. Staff working in IT are found in most colleges and units across Cornell. We are comprised of many organizations, but we work as one. By being where Cornell faculty, staff, and students are, we are better able to offer support—whether needed at your desktop or to solve a major business, academic or research objective—to everyone at Cornell. Check out this link to find out more about IT@Cornell . 

About CIT Network Services, Field Services 

Cornell Information Technologies (CIT) Network Services organization provides cutting-edge technology services and solutions that enable the Cornell community to achieve its academic, research, and administrative goals. Our highly skilled and experienced team is committed to delivering technology solutions that are both standards-based and process-oriented, as well as agile and adaptive. We understand the importance of adhering to best practices and industry standards to ensure our services’ reliability, security, and scalability. At the same time, we recognize the need to be flexible and adaptive in a rapidly changing technological landscape. We continually strive to provide exceptional customer service and support and work closely with our partners across campus to foster a culture of innovation and excellence. Our team is adept at collaborating with stakeholders across the university to understand their unique needs and requirements and to develop solutions that meet their specific goals. 

The Opportunity

Are you ready to take your IT career to new heights? Cornell Information Technologies (CIT) is on the lookout for an enthusiastic and skilled IT Field Services Technician III to become a pivotal part of our Field Services team within the Network Services domain. This is your chance to make a significant impact at a prestigious institution, contributing to the backbone that supports our vibrant campus community.

As an IT Field Services Technician III, you will play a crucial role in installing, repairing, and maintaining the physical and electronic components of our diverse network infrastructure. Your expertise will span across wired, wireless, and voice networks, in addition to performing moves, adds, and changes to the existing infrastructure and equipment. Under very general supervision, your day-to-day will involve:

• Receiving and prioritizing service orders for simple to moderately complex data network and voice communications installations, moves, adds, changes, and repairs.
• Gathering electronics, tools, equipment, and other supplies needed to complete the work.
• Coordinating with CIT’s specialized engineering teams, local IT support, and customers to ensure seamless service delivery.
• Hands-on work with data network and voice communications hardware, including but not limited to ethernet switches, wireless access points, voice handsets, emergency phones, and UPS Units.
• Addressing and troubleshooting performance issues, service outages, and collaborating with senior technicians and engineers to devise effective solutions.
• Managing cabling infrastructure tasks with precision, from pulling, splicing, and terminating to proper labeling and documentation.
• Assist in deploying new infrastructure for key University IT projects.

Prepare to engage in fieldwork across diverse campus locations beyond just the typical office locations, from bustling construction sites to serene outdoor settings. Your safety is our priority; comprehensive safety training and gear will be provided. A valid NYS driver’s license is essential as you will navigate the campus in a university vehicle, contributing to the vibrant life on campus. This position requires rotational 24/7 on-call responsibilities throughout each calendar year. 

Success Factors:

• A problem-solver at heart with a keen eye for detail.
• A self-starter, capable of working independently and making informed decisions.
• A communicator, ready to collaborate with teams across CIT, customers, and the wider campus community.
• Eager to grow, both professionally and technically, within the field of IT services.

If you are passionate about technology and thrive in an environment where your work makes a tangible difference, we would love to hear from you. Embrace the opportunity to develop your skills, support critical university needs, and become a part of our inclusive community. Apply today with your resume and cover letter!

What We Need

All applicants must include a resume and cover letter for full consideration.

• Associate’s degree and 2 to 4 years of relevant professional experience or an equivalent combination of education and related experience.
• Experience installing and servicing electronic components for wired, wireless, and voice systems.
• Experience pulling, splicing, terminating, and servicing copper and fiber infrastructure.
• Working knowledge of telecommunications, data networking, and structured wiring installation principles.
• Working knowledge of industry standards such as TIA/EIA 568-B, single-mode fiber optic cabling.
• Ability to read and comprehend engineering documents and then implement designs to specification in the field.
• Ability to collaborate with a variety of customers in a professional manner with a strong customer service orientation.
• Ability to work independently and as a part of a team.
• Effective communication skills, both written and verbal.
• Ability to successfully handle multiple priorities simultaneously.
• Strong work ethic and willingness to learn.
• Excellent problem-solving skills with meticulous attention to detail.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members. 

If you have all those things, great! We have a few more things that we would prefer you to have, but it is ok if you do not.

• Experience working in Higher Education / R1 Research Universities 
• Experience with Aruba Networks wireless and wired switching platforms. 
• Familiarity with Pinnacle / PCR360 or similar cable management systems 
• Familiarity with Team Dynamix, or similar ticket-tracking systems 

Rewards and Benefits

• This position is based in Ithaca, New York, and is fully on site.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay .
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards .
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, and the day after, and an end of the year winter break from December 25-January 1.
• Cornell’s impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children’s Tuition Assistance Program.

No visa sponsorship or relocation assistance is available for this position.

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Familiarize yourself with Cornell’s COVID-19 workplace guidance as well as the university’s COVID-19 services and information .

University Job Title:

Network Tech III

Job Family:

Information Technology

Level:

D

Pay Rate Type:

Hourly

Pay Range:

$26.16 – $30.40

Remote Option Availability:

Fully Onsite

Company:

Contact Name:

Brad Stock

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates .

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Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected] .

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University’s Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at [email protected] .

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [email protected] .

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-03-08