Scope of the role
Responsible for providing internal support to colleagues on IT-related issues including troubleshooting problems, software/hardware management, procuring and setting up IT and communication devices for colleagues, and supporting Salesforce administration.
Principal accountabilities and ownership
- Technical support
- Troubleshoot and Fix IT issues (Network/Devices/software)
- Collaborate closely with external service provider to quickly resolve issues that cannot be resolved in-house. Closely manage tickets raised and ensure clear internal communication to colleagues.
2. Salesforce
- Learn Salesforce administration and troubleshooting
- Provide back-up on Salesforce administration and problem-solving
3. Internal projects
- Device donation and recycling
Qualifications Knowledge/Experience/Qualifications
- Degree in Computer Science or Diploma of Advanced Technician in Information of technology
- First experience in supporting and working in an IT unit
Technical skills
- Working level of English and French is required.
Values
- Achieving together
- Acting with integrity
- Embracing diversity
- Realising potential
- Making a difference
Personal attributes based on GCERF competencies
- Proactivity, integrity, innovation
- Work collaboratively
- Accountability and drive for solutions and results
- Communicate effectively
- Demonstrate good judgement, informed and fair decision-making
- Passion for learning and improvement
Interdependencies
What this role must provide for key working relationships
Technology Project Specialist (primary)
- Collaborate closely with Technology Project Specialist on daily issues
- Support the relevant processes and unit administration
- Learn and back up for Salesforce administration and troubleshooting
IT Junior Associate (primary)
- Collaborate on IT assets and technical issues for resolution and improvement
- Backup on their tasks during leave
Other units (primary)
- ICT Technical support, troubleshooting, problem-solving
General information:
- GCERF is committed to diversity within its workforce and encourages applications from all qualified candidates, from all countries. We have the ability to request permission to work and reside for all international candidates.
- Contract: 12 months on full-time basis (40 hours per week) with a possibility to renew.
- Location: The position is based in Geneva.
- Remuneration: CHF 2,000 per month + CHF 500 per month for health insurance contribution
Application Process:
Deadline: 12 January 2025
As a part of the recruitment process, shortlisted applicants will be asked to complete a written assignment and participate in an interview process.
How to apply
To apply please visit the GCERF website at https://www.gcerf.org/careers-and-opportunities/. Only complete applications, including a resume and cover letter, will be considered.
Please send an email to careers@gcerf.org with any questions you may have regarding this vacancy.