Job description
The Company:
Patagonia is an outdoor apparel business like no other, “We’re in business to save our home planet.” A certified B Corporation, the company is recognised internationally for its commitment to product quality and environmental activism – and now our one and only shareholder is our home planet with 100% of profits going to fight the environmental crisis. Founded by Yvon Chouinard in 1973, Patagonia is based in Ventura, California with offices around the world including in Doon Marng Warree (Torquay), Australia. Our values stay true to a business that was started by a band of climbers and surfers, and the minimalist style they promoted. The approach we take demonstrates a bias for simplicity and utility – build the best product and provide the best service; examine our practices openly and honestly; protect our home planet; be just, equitable and antiracist; do it our way.
We look for candidates with proven experience who thrive in a team-based atmosphere, individuals who are passionate about their communities, the environment and caring for others. We seek core Patagonia product users, people who love to spend as much time as possible in the mountains, ocean, and wild nature. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment, and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the centre of everything they do. We don’t want someone who can just do a job – we want the best person for the job. Yet we don’t look for “stars” seeking special treatment and perks. Our best efforts are collaborative, and Patagonia culture rewards the ensemble player, while it barely tolerates those who need the limelight.
Primary Purpose
The IT Manager ANZ, located at Patagonia Australia’s Head Office in Doon Marng Warree (Torquay), Wadawurrung Country (Victoria) will be the IT lead supporting the Patagonia Australia / New Zealand business and is responsible for maintaining all technology infrastructure and systems. As the lead for technology in ANZ, the role will utilise third parties, collaborate with global teams, and deploy their own expertise to manage business systems and technology infrastructure, lead the implementation of IT-related projects, and support the development and implementation of the IT strategy in partnership with Patagonia’s global IT department and regional leadership. This role will deliver practical and innovative IT solutions across the business, being aware of technology trends, whilst balancing risk and cost.
Essential Job Functions
3rd Party Service Provider Management
- Scope work needed and select 3rd party service providers
- Manage relationships and track and measure performance
- Ensure services are delivered to SLA, cost expectations, and Patagonia’s satisfaction
Business System Management
- Lead implementation of new systems and upgrades including ERP, planning tools, POS
- Ensure business systems are fit for purpose and deliver value
- User & System configuration management and administration
- Continuity and issue resolution with IT vendors
- Monitor and maintain system integrations
- Partnership with Digital team on web & e-commerce systems
Hardware & IT Infrastructure
- Oversee all IT hardware across office and retail stores
- Manage purchasing, leases and upgrades
- Asset management register and plan
- Manage IT budget
Security and risk management
- Manage IT security, governance, and cyber security risk mitigation.
- Monitor business system and infrastructure for business continuity risks
- Oversee vendor contracts and monitor compliance
- Maintain Patagonia’s data policy
Support
- Develop and oversee user support & training framework with appropriate vendor
- Create and maintain a document repository for all support materials
- Monitor service level KPIs
Partnership with Global IT based in the US.
- Strong and collaborative relationship with the Global IT team based in the US
- Implement global IT policies and practices as required.
Essential Qualities
- Manage the relationship with existing external IT providers
- Build and maintain a great working relationship with our US IT team
- IT infrastructure and maintenance, including working with third-party suppliers.
- Managing the upgrading, installing and configuring of new IT hardware and software in conjunction with partners.
- Continuous improvement to IT security in conjunction with relevant partners.
- Ensure that quality IT support is always available to all staff in a timely and consistent manner.
- Assessment of the suitability and long-term feasibility of existing software platforms in use throughout the business and building recommendations for upgrades
- At least 5 years in IT, with significant experience in a retail business being highly regarded.
- Bachelor’s degree in computer science, Management Information Systems or equivalent
- Experience and comprehensive knowledge of information systems and business processes
- Technical expertise in MS O365, Azure, InTune, JAMF, Avaya, CIN7 / CIN7 POS and ERP systems implementation highly desirable
- Demonstrated understanding and ability to review, recommend and implement process improvements.
- Ability to discuss and understand technical details and problem-solving logic
- Ability to create clear and usable documentation for all tasks performed in the position
- Strong organisational skills, attention to detail and excellent follow-up
- Excellent customer service skills, in person, on the phone and in writing
- Comfortable with team-based work structure; ability to demonstrate flexibility on the job
- Demonstrates initiative, is conscientious and provides complete follow-through on areas of responsibility
- Self-motivated and highly organised.
- Must be able to sit/stand for extended periods of time.
- Ability to look at a computer screen for extended periods of time.
- Ability to maintain a composed and professional manner within a flexible and (at times) noisy work environment.
- Personal alignment with the company mission ‘We’re in business to save our home planet’ will make for a fundamentally more satisfying experience at Patagonia.
- Interest and understanding of the sports for which the Company produces products for.
Equal Employment Opportunity
Patagonia is an equal-opportunity employer. Patagonia recruits, employs, trains, compensates, and promotes without regard to race, religion, colour, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, or individuals with a disability. Patagonia is proud of our diverse workforce and encourages applications from diverse cultural backgrounds.
Like our planet, our company is an interconnected network of ecosystems dependent on each other. Patagonia is a global community with members that seek to respect, uplift and celebrate all the qualities that make each of us unique – members that look to champion justice, equity and inclusion across our company and beyond.
Accessibility Support
Patagonia is committed to ensuring that our hiring process is accessible for talent with disabilities. If you require assistance and or accommodation in the search and or application process, please contact us at [email protected] using the subject line: IT Manager ANZ – Torquay enquiry via EthicalJobs with your full name, best way to reach you, and the accommodation needed to assist you with the application process.
Benefits:
Patagonia provides employees with competitive benefits package (unique to each role) that may include environmental internships, employee discounts, generous clothing allowance, matching of charity donations and much more.
To learn more about who we are visit www.patagonia.com.au
*Please include a cover letter in your application telling us about your passion for your communities, the environment and caring for others. We’d also love to know how you spend your time in the outdoors!
**Applicants must have full and ongoing working rights within Australia. The position is full-time, 76 hours per fortnight.