IT Officer, Business Solutions I – GF  

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank consists of two entities – the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). It is a global development cooperative owned by 189 member countries. As the largest development bank in the world, the World Bank provides loans, guarantees, risk management products, and advisory services to middle-income and creditworthy low-income countries, and coordinates responses to regional and global challenges. Visit www.worldbank.org.

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

Unit Context:

The Operations Solutions (ITSOP) is a unit within the Operations & Corporate department (ITSOC) that provides state-of-art information and technology applications to support the business needs of Operations and Corporate VPUs. The unit focuses on modernizing product processing platform through enhanced business alignment, process simplification & integration, and improved team productivity. The ITSOP’s application portfolio spans across different business process including Fiduciary Management, Safeguards, Operations Financing, ASA, TF Reform as well as other Client Engagement and Corporate applications.  We collaborate with our clients to define product vision, strategy, roadmap, business processes aligned with business objectives while ensuring a stronger product culture and value proposition. We are committed to delivering business solutions that deliver value for money while we continue to excel at the basics. And we contribute to providing the Bank with an integrated digital platform that connects policies, processes, people, and knowledge across the institution in a holistic and staff-centric manner.  

The Operations Solutions (ITSOP) unit is looking for a Product Owner to lead a suite of products in the Fiduciary Solutions Applications domain. This domain includes the Environmental and Social Management System (ESMS) and related systems which support World Bank Group staff and management responsible for overseeing the fiduciary obligations of the Bank Group.

We are seeking a highly motivated individual who has experience managing the product development process of one or more applications, working with clients, technical teams, and end users to produce robust solutions that provide value for money while satisfying organizational objectives and meeting user needs.

Specific Responsibilities

•Lead engagement with clients to fully understand pain points and needs and explore user research options with the Design team. Assess impact to end users and need for change management.

•Deliver regular status updates to client, flag risks/delays, and discuss any shift in requirements and priorities. Collaborate with the change communication team.

•Create Product Vision Board, write user stories, develop Roadmap, and rank essential features for MVP.

•Manage and prioritize the product backlog, translating client requirements into viable product features, tracking, and communicating feature costs.

•Oversee all stages of product development, working with the development team.

•Oversee and lead the User Acceptance Testing process.

•Plan and execute future releases through a data driven and agile approach.

•Develop KPIs that are measurable, actionable, and align with user goals.

•Actively monitor and incorporate into the work program various client needs, industry trends, Bank priorities, KPIs, and user feedback.

Selection Criteria

•Master’s degree in a relevant discipline with a minimum of 5 years of relevant experience OR equivalent combination of education and experience. 

•Experience working and defining the product strategy for digital workplace platforms and mobile applications.

•Experience working with Version One, Jira, Azure Boards and/or other relevant Agile planning tools.

•Experience with Agile scrum methodology

•Experience defining KPIs, measuring client satisfaction, scrum velocity, and experience with analytics tools such as Adobe Analytics, and Azure AppInsights etc.

•Ability to convert product usage data into reports, and creating analytics dashboards

•Experience creating release notes and communicating product success stories.

•Ability to prepare professional quality documents and PowerPoints and able to make convincing presentations. Strong presentation skills.

•Strong internal consulting skills and a track record of influencing stakeholders

•Proven skills in managing the full product life cycle of one or more products.

•Proven ability to collaborate with other team members across boundaries and contribute productively to the team’s work and output, demonstrating respect for different points of view.

•Able to use strong interpersonal and teamwork skills to cultivate effective, productive client relationships and partnerships across organizational boundaries.

•Able to take personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.

•Able to meet deadlines and achieve agreed-upon results and has the personal organization to do so.

Core Competencies:

•Deliver Results for Clients: Contributes to delivery of results for client on complex issues. Sets challenging goals that align with the WBG mission and is always looking to improve. Understands clients’ most pressing challenges and contributes to solutions. Takes personal responsibility for producing high quality work, identifying, and informing of risks, and delivering results for clients.

•Collaborate Within Teams and Across Boundaries: Keeps others fully informed to ensure integration and work consistency and displays a sense of mutuality and respect. Approaches conflicts as common problems to be solved. Seeks and listens to input from others to inform own decision making and openly shares information. Frames thinking/actions with a WBG corporate perspective in mind.

•Lead and Innovate: Brings new and different insights. Applies critical thinking to current approaches, identifies areas for improvement, and tries new solutions that drive results. Considers own behavior in context of WBG’s values and mission and recognizes impact one has on others. Operates in ambiguity and changing needs and supports others to do the same.

•Create, Apply and Share Knowledge: Actively contributes to and readily applies WBG’s body of knowledge for internal and/or external client solutions. Contributes to the department’s and WBG’s body of knowledge by applying lessons learned and expertise. Actively invests in own knowledge and seeks feedback. Builds personal and professional networks within and beyond the work group.

•Make Smart Decisions: Leverages available data and makes timely decisions. Seeks and analyzes facts, data, and lessons of past experience to support sound, logical decisions regarding own and others’ work. Applies cost/benefit analysis to meet work program objectives. Contributes to decision making by providing relevant risk-analysis. Shows initiative when necessary and makes decisions in a timely manner within own area of responsibility.

IT Business Competencies:

•Client Understanding and Advising: Advises the client and helps them think proactively about how to best meet their current and future needs, taking into consideration the real underlying issues that the client may not be aware of.

•Learning Orientation: Stays abreast of new trends and developments in the industry and broader trends affecting WBG.

•Broad Business Thinking: Maintains a deep understanding of key business issues.

•Business Process Knowledge: Describes and documents critical cross-functional business process flows.

•Business Requirements Analysis: Reviews customer business requirements, recommending technological solutions that can be integrated and deployed in the environment.

•Project Management: Able to define staff and manage multiple projects as part of a program.

•Systems Thinking: Plans improvements that consider the critical, underlying and less apparent relationships between business, technology, and systems platforms.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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