General Description of the Programme:
GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.
GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced household.
Job Summary:
The IT Officer is responsible for ensuring the smooth and efficient operation of the organization’s IT infrastructure. This role involves daily management and maintenance of hardware and software systems, implementation of IT policies, and support for end-users. The IT Officer will also focus on improving IT services, ensuring data integrity, and supporting various technology upgrades and installations.
Duties, objectives and competencies
Key Responsibilities:
- Daily Operations:
- Develop and implement a daily plan to ensure efficient task execution and timely resolution of IT issues.
- Conduct routine checks to ensure all PCs are equipped with up-to-date anti-virus software and approved applications.
- Hardware and Software Maintenance:
- Ensure all laptops, tablets, PCs, printers, scanners, and other IT devices are maintained to a high standard and functioning correctly.
- Maintain and update wired and wireless communication equipment to ensure optimal performance.
- Security and Compliance:
- Apply and enforce GOAL IT policies and ensure all IT equipment and systems adhere to these policies.
- Ensure internet security filters and roles are functioning correctly and update them as needed.
- Data Management and Backup:
- Uphold backup standard operating procedures (SOPs) and ensure data integrity.
- Perform monthly test restores to verify backup effectiveness and reliability.
- Network and Infrastructure:
- Maintain and enhance office cabling to meet high standards.
- Monitor and check, Solar power systems, CCTV, wired and wireless devices, and any other IT infrastructure regularly for alerts or issues.
- Ensure the environment housing IT equipment, cooling, is properly maintained.
- Work to maintain the VSAT internet connection.
- User Support and Training:
- Provide technical support to staff for issues related to laptops, tablets, and other IT devices.
- Support the installation and use of the Commcare program for the relevant departments.
- Promote and assist with the adoption of GOAL’s intranet and SharePoint packages.
- Project Management and Upgrades:
- Plan and execute IT upgrades, such as systems firmware and Windows upgrades.
- Install and configure routers and mobile boosters for offices as needed.
- Contribute to the development and improvement of the organization’s internet network.
- Proactive Improvement:
- Identify and implement opportunities for enhancing IT services and infrastructure.
- Be prepared to work outside regular office hours as necessary to address critical issues or perform upgrades.
Requirements (essential)
- Bachelor’s degree in information technology, Computer Science, or a related field. Relevant certifications are a plus.
- Proven experience in IT support or a similar role with strong technical troubleshooting skills.
- Knowledge of network administration, cybersecurity, and IT infrastructure management.
- Excellent communication skills and a customer-focused approach.
- Ability to manage multiple tasks and projects efficiently.
- Willingness to adapt to new technologies and evolving IT needs.
Requirements (desired)
- Relevant IT certifications such as CompTIA Network+, CompTIA Security+ or similar.
- Advanced knowledge of network design and implementation, including LAN/WAN, VPNs, and firewalls.
- Exceptional verbal and written communication skills with the ability to convey technical information clearly to non-technical users.
- Knowledge of IT asset management and inventory control.
- Advanced problem-solving abilities with a demonstrated capacity to handle complex technical issues and provide effective solutions.
How to apply
Interested? Then apply for this position via clicking on the “apply now” button and fill out the application form. All applicants must send a Cover letter and an updated CV (no longer than four pages). Both must be in English.
Please note that only shortlisted candidates will be contacted.
GOAL has the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with GOAL at the same grade level and with similar job descriptions, experience, and educational requirements.
Qualified female candidates are strongly encouraged to apply.
The application deadline is 18 September 2024 however, you are encouraged to apply immediately as we will be reviewing applications on a rolling basis, therefore we may withdraw the position before the advertisement’s closing date if a suitable candidate/s is identified.
Please note that GOAL does not charge a fee of any kind or any other financial obligation at any stage of its recruitment process (application, interview, processing, training, induction) or other fees, or request information on applicants’ bank accounts. GOAL does not work with intermediary institutions and individuals or employment agencies during the recruitment process. If any fee or payment is requested from you at the application or any stage of the recruitment process, please do not respond.
GOAL does not accept any responsibility for the accuracy, errors or omissions of any of the information contained in translated advertisements by an independent party on other sites or through other channels.
General terms and conditions
Safeguarding
Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.
Accountability within GOAL
Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:
- Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behavior protocols.
- Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
- Report any concerns about inappropriate behavior of a GOAL staff or partner.
This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.
Thank you.