IT Operations Assistant

Details

Mission and objectives

Assisting 91.4 million people in 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. As the international community has committed to end hunger, achieve food security and improved nutrition by 2030, one in nine people worldwide still do not have enough to eat. Food and food-related assistance lie at the heart of the struggle to break the cycle of hunger and poverty.
Lebanon currently hosts the largest per capital population of Syrian refugees in the region and worldwide, with 1.5 million registered Syrian refugees. In response to this large number of refugees, WFP works to support approximately 1 million Syrian refugees with regular food assistance using its e-card systems and other activities. Program implementation is supported by substantial analytical research, including annual vulnerability assessments of Syrian refugees, market and financial assessments, targeting and validation exercises, and monitoring and evaluation.
WFP also supports Lebanon’s safety net program for the poorest Lebanese, the National Poverty Targeting Programme (NPTP), through the e-card system and a package of technical assistance to strengthen Government capacity to effectively implement the program. As the Syrian conflict persists, and due to the current economic crisis in Lebanon, efforts are ongoing to scale up this operation while strengthening the quality of the existing e-cards system to make it more adaptable and flexible to the needs of the population WFP serves, as well as scaling up emergency food assistance using food commodities. Strengthening partnerships with Government, local entities, and donors is also part of WFP Lebanon Country Office’s programme strategy.

Context

The TEChnology unit supports the Lebanon operation of the World Food Programme by provisioning the
technology infrastructure, applications and support services that underpin the processes through which the above objectives are achieved. The UN Volunteer will support the TEC Unit with technical assistance and IT support in project implementation. The UN Volunteer will day to day report to the IT Operations Associate.

Task description

Within the delegated authority and under the supervision of IT Operations Associate or his/her designated mandated representative(s), the UNV IT Operations Assistant will:
• Receive TEC goods, assist in registration, labelling, and storage management.
• Deploy Corporate tools, prepare equipment according to global standards, update asset register and assist with updating Global Equipment Management System (GEMS).
• Handover equipment to staff, train staff on system and corporate tools.
• Provide end user support on end-user equipment, Phones, tablets, Laptops, etc.
• Assist in maintaining system infrastructure, switches, access points, office printers, etc.
• Assist in event preparation by setting up meeting room equipment prior to each meeting.
• Assist in Operation Digital equipment used for Humanitarian operation, mobile Point of Sale device (mPOS) preparation, Tablet onboarding.
• Assist in Security telecom equipment management, regular testing, and trainings. This refers to VHF radio, Satellite phones and BGANs.