IT Operations Assistant

This job is based at WFP Blantyre Field Office. The job holder directly reports to the Senior IT Operations Associate in Blantyre, and overall, to the  IT Operations Officer in Lilongwe. At this level the job holder is expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. The job holder is able to recommend a course of action to staff at various levels.

Job Purpose

• To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

Why Join Our Team?

WFP partners with the Malawi Government, other UN agencies, NGOs, civil society and the private sector, to achieve Sustainable Development Goals (SDGs) by 2030, with a particular emphasis on reaching Zero Hunger (SDG 2), and aligning with government strategies, particularly its Vision 2063.

• WFP focuses on innovation, resilience programming and climate change adaptation to address underlying challenges in the food systems.
• Our work improves livelihoods for smallholder farmers and other vulnerable populations, with an emphasis on women and youth.
• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across various countries, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• WFP offers a competitive benefits package including salary, leave plus medical insurance.

Key Accountabilities (not all-inclusive)

• Carrying out system and hardware routine maintenance tasks such as running specialized network monitoring and system protection routines, server management, patch management, and malware control to ensure technology is running effectively.
• Assisting in the management, operation, and maintenance of the Local Area Network (LAN), Wireless LAN (WLAN), and Wide Area Network (WAN) systems.
• Maintaining technology, including standard repairs, configuration, and storage per data security and access controls to ensure IT equipment required for WFP staff is available.
• Managing the IT Service Desk, including allocating tasks for troubleshooting while ensuring that solutions are delivered within the agreed standards and deadlines.
• With guidance from senior colleagues, providing training to end users to ensure that staff use corporate standard technology and systems effectively.
• Managing IT hardware and software inventories, including documenting all equipment loans whether to staff, other WFP Offices, or cooperating partners.
• Providing audio-visual support during meetings, training sessions, and workshops that take place in the Conference Room and at the Bangula UNHAS.
• Ensuring that all Southern Region-based staff are on all appropriate mailing lists.
• Writing code for specialized applications as per submitted designs.
• Assisting in Carrying out quarterly maintenance routines on all equipment assigned to all staff or installed in all the WFP offices in the Southern Region.
• Carrying out other related tasks as assigned from time to time.

Desired Experiences For Entry Into The Role

• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.

Standard Minimum Qualifications

• Education : Completion of secondary school education. A post-secondary certificate in Software Engineering related functional area is desirable.
• Language : Fluency in both oral and written communication in English and other local languages.

Source: https://career5.successfactors.eu//career?career_ns=job_listing&company=C0000168410P&navBarLevel=JOB_SEARCH&rcm_site_locale=en_GB&career_job_req_id=832801