IT Professional II

Job Title

IT Professional II

Agency

Texas A&M University

Department

Technology Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while enabling the research, education and service mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus.  To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/

What we want

We are seeking an IT Professional II to join our team! In this role, you will, under general direction, perform advanced troubleshooting, analysis, and problem-solving for unit-level support in multiple technical fields.

What you need to know:

Salary: Commensurate on selected candidate’s experience.

Required Education and Experience:

• Bachelor’s degree in applicable field or equivalent combination of education and experience AND three years information technology/telecommunications support experience.

Required Knowledge, Skills, and Abilities:

• Ability to multi-task and work cooperatively with a range of people.

• Excellent written communication, analytical, interpersonal, and organization

Preferred Qualifications:

• Degree in information technology or related field.

• Supporting technology systems such as MacOS, Windows, Imaging via SCCM, Active Directory; mobile devices, workstation setup, consultation, vendor hardware replacement, usage of ticketing system (Team Dynamix), surplus technology – data backup/erasure.

• Effective communication via verbal/written, cross-disciplined IT skills – hardware/software, detail documentation, report writing skills, intermediate troubleshooting, client relations and operational procedures. Ingenuity, formulating, and contributing ideas.

• Knowledge of ITIL, project management and enthusiasm for growth.

•  ITIL Foundations Certification.

• CompTIA A+ Certification.

​Responsibilities

• Tier Two Support: Supervise and train/develop new and current part time and intern technicians on proper use of hardware and software for both Microsoft Windows and Apple products. Create new and/or update training materials as needed on the school’s knowledge base and our IT Office training manuals. Point of contact for student coordinators for escalation and resolution of problem tickets.

• Computer Setup and Maintenance: Supports computer operations using SCCM, JAMF, or Nomad to setup and install upgrades. Configure IT equipment for faculty, staff, classrooms, computer labs, and office computers. Applies quality standards and ensures all work is accurate and in compliance with department quality standards.

• Help Desk: Uses Team Dynamix, the school’s help request system, to communicate with end users, track, and resolve incidents, and run reports. Provides assistance to basic and complex help desk requests. Assist employees in complex help desk problem management procedures.

• Consultation: Supports the faculty and staff workstation purchasing process by meeting with the faculty or staff members and advising them of the products available. Assists in specifying the system requirements and peripherals and sets up new systems. Provides an orientation of the new systems for the end user.  

• Professional Growth: Stays current with new technologies, research, and best practices that impact instruction, teaching, learning, and the delivery of support services. Stays abreast of and proactively supports current research, legislation and policies related to accessibility, copyright, security, privacy and other issues that impact information technology in higher education.  

Why Texas A&M University? 

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as:

• Health, dental, vision, life and long-term disability insurance  with Texas A&M contributing to employee health and basic life premiums

• 12-15 days  of annual paid holidays 

• Up to eight hours of paid sick leave  and at least eight hours of paid vacation   each month

• Automatic enrollment in the Teacher Retirement System of Texas  

• Free exercise programs and release time  for health and wellness programs

• All employees have access to free LinkedIn Learning  training programs, webinars, and limited financial support to attend conferences, workshops, and more 

• Educational release time and tuition assistance  for completing a degree while a Texas A&M employee

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.