IT Service Desk Support Analyst – Local Authority

Job title:

IT Service Desk Support Analyst – Local Authority

Company

Spinwell Global

Job description

About The RoleRole: IT Service Desk Support Analyst REF 362896
Contract Length: Until January 2025
Location: Nettleham, Lincoln
IR35: Inside
Pay Rate to Intermediary: £18.64 per hourSpinwell is recruiting for an IT Service Desk Support Analyst for an excellent opportunity within the public sector.RESPONSIBILITIES OF THE IT SERVICE DESK SUPPORT ANALYSTThe IT Service Support Analyst will provide technical support for multiple applications used by the business. The role will be responsible for diagnosing issues to determine underlying problems, providing fixes on a first line fix basis or provide workarounds and escalating problems to third party providers if necessary.The IT Service Support Analyst will deal with phone calls and emails from officers and staff with IT Queries. Using a wide range of IT software, the Analyst will try to implement a first line fix for these queries.IT Service Support Analyst will provide technical support and advice to all users of IT services to ensure that operational issues and queries are diagnosed and resolved as quickly as possible. Support and advice will include the provision of first and some second line support facilities for all users in terms of incidents, service requests, changes, developments, location maintenance and system administration.They will specify, recommend, provide, configure, and implement many varied items of IT equipment and supporting software in accordance with corporate and service area requirements, IT standards and the IT Security Policy.The IT Service Support Analyst will be responsible for documenting fixes, solutions and requirements in a concise manner to aid knowledge transfer and corporate memory.It is essential for an individual in this post to create and maintain positive communications to ensure effective working relationships with individuals, teams and colleagues whilst maintaining a confident & strong working ethic.They will demonstrate the force values at all times. All staff involved in carrying out functions in this role will do so in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public.SKILLS/EXPERIENCE OF THE IT SERVICE DESK SUPPORT ANALYST

• Experience Working in a High Customer Service Role
• Ability to Problem Solve
• Ability to produce good quality documentation
• Ability To Meet Tight Deadlines
• Knowledge of Microsoft Azure.
• Knowledge of IT Infrastructure and PC Interface problems
• Knowledge of Microsoft Active Directory
• Knowledge of Microsoft Office products (Word/Excel/PowerPoint/Access etc.)
• Knowledge of Windows desktop operating systems (365)

If you are an IT Service Desk Support Analyst, apply now or send your CV to Spinwell!We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us

Expected salary

£18.64 per hour

Location

Nettleham, Lincolnshire – Lincoln

Job date

Fri, 12 Jul 2024 22:41:04 GMT

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