IT Service Support Analyst 1

Posted: 10-Feb-24

Type: Full-time

Salary: Open

Categories:

Information Technology
Staff/Administrative

Internal Number: R98137

The College of Veterinary Medicine seeks a Systems Specialist to join the Veterinary Information Systems (VIS) team. This position provides learning technology support, training and routine maintenance for the state-of-the-art Veterinary Clinical and Professional Skills lab. This opportunity allows the successful candidate to refine their customer service, problem-solving, and collaboration skill-sets as the team lead for supporting technology within the lab. Therefore, the successful candidate must have excellent customer service and communication skills. This opportunity also allows the successful candidate to collaborate with the CVM Office of Teaching & Learning team to design and implement new teaching concepts, tools, and ideas that directly impact the Clinical Skills lab. The position assists with all IT support functions for the lab including, but not limited to, the following: troubleshooting and supporting Windows/Apple products, classroom and clinical technology, audio visual components, computer hardware, mobile devices and a variety of other service desk orientated tasks; assisting with designs and plans for audio visual (AV) systems; developing and coordinating new and existing AV systems; installing, testing, and debugging AV systems; overseeing routine maintenance of all AV systems in the lab; monitoring system performance; and anticipating needs and upgrades. Hours are primarily during normal business hours with some evening and weekend hours for event support.

Successful candidate must complete a background check. Other duties may apply.

REQUIRED QUALIFICATIONS AND EDUCATION:
Bachelor’s Degree in computer and information science or an equivalent amount of experience in an IT environment; strong communications skills both oral and written; experience in a multi-platform environment, working knowledge of Windows and Mac OS. Extensive knowledge using client management tools such as SCCM and JAMF. Knowledge of microphone sound system, recording and video presentation equipment. The ability to troubleshoot and resolve computing technology issues and deliver computer technology services with the highest levels of customer services. Must have excellent written and verbal communication skill. Experience with collaborative and team-based projects. Demonstrated interest in learning new technical skill sets and the ability to enhance exiting procedures, embrace current practices, and to work as a collaborative, adaptive and flexible team member in support of Academic, Research and Clinical missions.
DESIRED QUALIFICATIONS AND EDUCATION:
Familiarity with higher educational environments, experience installing and configuring technologies for higher education. Previous experience in a help desk environment or other customer service oriented area. Experience in troubleshooting a variety of AV related issues.
PHYSICAL REQUIREMENTS:
Ability to lift 25 lbs. and climb ladders when necessary.

Target Salary: $23.94 – $31.92 per hour

Create a Job Alert for Similar Jobs
Logo
About The Ohio State University
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.
Connections working at The Ohio State University
More Jobs from This Employer
https://main.hercjobs.org/jobs/19737588/it-service-support-analyst-1
Return to Search Results