IT Solutions Analyst

About Us

GOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in more than 60 countries over the last 40 years. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.

GOAL’s purpose is to save lives and empower communities to develop resilience and greater control over their lives and livelihoods. GOAL aims to increase the resilient wellbeing of the world’s poorest people and focuses on those who are excluded or marginalised, particularly those who are vulnerable due to socio-economic status, gender or age.

Overview of the role

GOAL International are currently recruiting two IT Solutions Analysts to support the IT Solutions team. The purpose of these roles is to analyse and meet GOAL’s business needs through the creation and administration of automated, data-driven solutions. Using business and data analysis tools, the Analysts will work closely with IT and extra-departmental stakeholders to understand and support a variety of business functions.

Key Areas of Responsibility

Data Analytics:

• Conduct detailed data analysis on data usage across business processes and provide insights for improvement of these.
• Develop and maintain Power BI reports to provide internal and external stakeholders with timely, accurate information to assist decision making and communication.

Business Analysis:

• Provide analysis of IT-related business problems in GOAL related to data management and business solutions infrastructure.
• Liaise with departmental stakeholders to agree concepts, designs, and plans for IT Solutions.
• Work with tools like MS Planner to ensure that projects are managed on schedule.

System Management:

• Maintain oversight of recently deployed systems and provide front-line support to users.
• Coordinate, plan, test, document and execute system upgrades.
• Serve as the primary contact for implementation partners, including raising support tickets and change requests.

Learning:

• Aid in the development of training programs to support the rollout of IT projects to end-users.
• Deliver training and inductions for end-users of IT solutions as well as regular Digital Skills sessions.

The Person:

Technical Skills, Experience, and Qualifications:

• An undergraduate qualification in a data-oriented discipline or equivalent experience.
• 1-2 years’ work experience.
• Enthusiasm to engage with IT functions across HR, Finance, and other Business areas.
• Proven ability to exercise discretion in dealing with sensitive information.

Interpersonal Skills

• Able to communicate information clearly, concisely, and confidently.
• Committed to delivering high-quality customer service.
• Treats others with tact, courtesy, and respect, even in challenging circumstances.
• Collaborates and supports colleagues to achieve organisational goals.

Commitment to GOAL Values

• Strives to perform at a high level, investing significant energy to achieve agreed objectives.
• Ensures that country programmes are at the heart of all services provided.
• Upholds high standards of honesty, ethics, and integrity.

Desirable Skills and Experience

• Knowledge of industry recognised methodologies for Project Management, AGILE development and Change Management (e.g. ADKAR, SCRUM, Prince II, PMP).
• Experience with PowerBI or similar data visualisation tools.
• Experience with SharePoint.
• Previous experience in the non-profit sector.

**GOAL offers staff flexible working with our hybrid model, we require our HQ employees to work 2 days per week from our office in Dun Laoghaire, Dublin**

GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be. If you would like more information or have any special requirements or needs that would support you during the recruitment process then please contact the Recruitment team [email protected]

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

Accountability within GOAL

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.

Safeguarding

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

General Terms and Conditions

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.