IT Solutions Associate

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Description

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To provide technical support on the development, maintenance, testing and implementation of a portion of IT solutions in line with business requirements. 

KEY ACCOUNTABILITIES (not all-inclusive)

•  Write program code to support the development and implementation of efficient and effective IT solution components.
• Keep up-to-date technical systems documentation and guidelines for developed IT solutions to support systems maintenance.
• Perform unit and integrated testing of new, enhanced, or fixed code to ensure completeness and adherence to technical specifications.
• Assist in the installation, configuration and customization of IT systems ensuring compliance with WFP’s IT standards, guidelines, and procedures.
• Assist in the release of IT systems and provide early life support to prepare for and enable proper use of the IT solution.
• Resolve users queries independently, escalating if required, to ensure that standard IT questions are answered, and accurate information is provided.
• Design and develop database architecture, modifying databases and products according to client needs.
• Contribute to the analysis of outcome data and recommend improvements to program interventions and to enhance WFPs ability to demonstrate outcome focused results.
• Automate repetitive tasks using MSPP and other scripting tools and technology to improve efficiency and streamline processes. 
• Design and develop local applications and tools using WFP standard technology stack to support business operations and improve productivity. 
• Collect and collate data, provide data analysis and visualization support on country office level, developed variety of Dashboards for management decision making.
• Manage and administer databases using SQL , MySQL, and PostgreSQL to ensure data integrity and availability.
• Query and analyses data to extract insights, generate reports, and support decision-making.
• Possess a strong understanding of development frameworks and platforms such as .NET,Node.js,React, to utilize these frameworks to build robust and scalable web applications and services.
• Collaborate with cross-functional teams to identify and implement technical solutions.
• Close coordination with IT team (Service Desk, SCOPE support, Telecom) on daily support.
• Deployment IT new, update infrastructure, visit and survey of the remote offices in Kabul and act accordingly.
• Install, configure and setup WFP standard software/application packages for end user’s computer.
• When required visit and survey of field offices for IT support and make sure all service is running with reporting the issue.
• Carry-out system and equipment maintenance tasks, such as: System backup, System Protection and System Security.
• Monitor WFP Corporate Apps, system security, and make sure all systems are up to date and complied with WFP security policy

STANDARD MINIMUM QUALIFICATIONS

Educations:

• Completion of secondary school education.
• Higher education in lieu of work experience
• Relevant, completed university degrees may be considered in lieu of experience with the following conversions: 
• Completed Master’s degree: Equal to 1 year of work experience.
• Completed Bachelor’s degree: Equal to 2 year’s work experience.
• For female applicants, 1 or 2 years’ experience may be granted for partly completed studies prior to 2022. 

 Experience:

• At least 6 years of progressive relevant work experience out of which at least 3 years in Information Technology.

Desired Experience:

• Experience in implementing automation and digitalization initiatives.
• Has aided IT team members in building technical skills and staying abreast of industry developments.  
• Has gained knowledge of technical issues through exposure to IT operations.

Knowledge and Skills:

• Knowledge of agile development methodologies and DevOps practices.
• Automation and Business Process Management (BPM) knowledge and skill.
• Advance knowledge of Python with Django/Flask or Pyramid framework, PHP with Zend Framework.
• Advance understanding of SQL/ PostgreSQL /MySQL configuration, backup & recovery.
• Able to work with Drupal CMS (Content Management System).
• Good knowledge of data analysis and Tableau/Microsoft PowerBI and Microsoft power platform .
• SugarCRM experience and knowledge is advantageous. 
• Cloud Services and Platforms knowledge and skills like AWS, Azure
• Understanding of Development Frameworks and Platforms: .NET, Node.js, React, Laravel
• Develop Standard Operating Procedures for managing and maintaining the database.

Source: https://career5.successfactors.eu//career?career_ns=job_listing&company=C0000168410P&navBarLevel=JOB_SEARCH&rcm_site_locale=en_GB&career_job_req_id=832353

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