IT Support Analyst

Job title:

IT Support Analyst

Company

KCA Deutag

Job description

KCA Deutag encourage all qualified applicants to apply and will not discriminate on the basis of disability, race, gender identity, religion, and more.

We value all our people and their contributions and recognise the benefits we gain from the diversity that exists amongst our teams.

Who We Are Looking For:

Support Analyst

Location – Aberdeen Head Office (50/50 hybrid work schedule)

Work Schedule – 37.5 hours per week

Reporting to the Service Delivery Lead, the Support Analyst is responsible for ensuring that assistance is provided to all geographically located users. They will cover all corporate wide IT locations globally for the provision of 2nd line support, and some 3rd line support activities as necessary, and hands-on desktop support at primary work location.

Responsibilities:

• Respond to requests for assistance with the Group’s software, hardware and telecommunications as required.
• Ensure that systems are managed and maintained as directed by company policy.
• Ensure all Service Requests are logged and maintained accurately in the company Service Desk software.
• Action all allocated Service Requests in a timely manner and in line with agreed Service Level targets.
• 2nd line support to the Service Desk, and cover if required.
• Assist with server administration, 3rd line support, as required.
• Administration of company user security and permissions.
• Perform upgrades of hardware and software environments within group standards.
• Provide cover to line supervision position when applicable.
• Provide a fully range of hardware and software desktop support services to all users.
• Perform remote diagnostics and assistance.
• Participating in the department on-call rota as required.
• Involvement in IT procurement.
• Ensure the security of company equipment and data.

Key Skills:

• Very strong interpersonal and communication skills
• Ability to prioritise work to meet deadlines
• Ability to multi-task and work in a fast-paced environment
• Ability to support Windows operating system level technical issues
• Proficient in Microsoft Office / Office 365 products
• Knowledge and awareness of IT hardware
• Very good written and verbal communication
• Strong analytical and problem solving
• Ability to work with users to understand issues and translate them to requirements
• Pro-active approach to problem solving.

Experience:

• Previous support experience at either 1st or 2nd lines, including a proven track record of providing support in a client facing environment in recent years
• Previous experience of Active Directory and performing user access changes
• Previous experience of the end user administration of Microsoft server technologies or Microsoft 365
• Previous experience of using and support an ERP system, preferably SAP – desirable but not essential

Minimum Qualifications:

• Degree or Diploma in an IT discipline (or related management field)
• ITIL Foundation
• MCDST / MCSA desired but not essential or willingness to train for this certification
• Applicable IT Certification

What we offer:

• Compressed Working Week (full-time employees only)
• Hybrid working (for all office staff)
• Bonus – all employees are eligible to participate in a bonus arrangement with % eligibility
• Group Personal Pension Plan
• Group Private Medical Insurance
• Company Sick Pay Scheme
• Annual Leave with an additional holiday on your Birthday (total 33 days annual leave)
• Group Life Insurance
• Group Private Dental Insurance
• Long Term Disability
• Employee Assistance Programme
• Discounted Group Private Medical / Dental Insurance for dependents
• Social Club

Application Details:

• Closing Date: 9 February 2024

Expected salary

Location

Aberdeen

Job date

Fri, 26 Jan 2024 08:04:05 GMT

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