IT Support Analyst

Job title:

IT Support Analyst

Company

CMA CGM

Job description

CMA CGM | ABOUT USLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.MAIN PURPOSETo provide 1st / 2nd line IT Support to all UK Group companies across the UK/Europe. Supporting over 500 users either face to face or remotely across multiple sites. Log all calls within the IT Helpdesk system and provide excellent technical and customer service skills to all levels of the business.Additonal to IT support duties, assisting with the daily monitoring / administration and support of the local Infrastructure environment will be required. This consists of several physical servers hosting around 30 virtual servers with off site replication.MAIN RESPONSIBILITIES

• Ensure all calls and tasks are logged in the helpdesk call logging software – ServiceNow.

• Keep all open logs up to date and current with accurate & relevant information.

• Support the wider IT Infrastructure (Servers / Patching / Fault finding)

• Active Directory support

• Provide Desktop support (hardware and software) both in person and remotely.

• Support all CMA-CGM applications (including CCIS)

• Support key anti virus software for clients / servers / email

• Produce proper and thorough documentation.

• Mobile Device Management (Intune)

• Provide timely and effective technical support of computers, servers and mobile devices

• Provide a secure and reliable electronic environment.

• Pro-actively monitor and administrate the Server Infrastructure and Virtual Environment

• Provide hands on Server and Application support where required.

• Monitor daily backup procedures and resolve any issues that may be experienced

KEY COMPETENCIES & QUALIFICATIONSSKILLS & EXPERIENCE

• Significant IT support experience in a networked IT environment

• Windows enviroment

• Knowledge of Active Directory / DNS / DHCP etc.

• Knowledge of Azure environment (Entra ID & Intune)

• Knowledge of VM Ware or Hyper V hosting Environments

• Excellent customer service skills

• Attention to detail

• Ability to work on own initiative and as part of a team

• Excellent time management skills

PRACTICAL & TECHNICAL KNOWLEDGE

• Microsoft Windows (Clients) -Windows 10, 11

• Microsoft Windows Server (2016 upwards)

• Extensive knowledge of Active Directory.

• Knowledge of Hyper-V and VMWare virtualisation

• Extensive knowledge of Microsoft Office – all versions

• Experience using an IT ticketing system based around ITIL framework (ServiceNow prefereable)

• Knowledge of PC imaging and deployment

• IT Security (Antivirus software / Spam / Phishing awareness etc…)

QUALIFICATIONS

• Educated to degree level / equivalent IT qualification or equivalent experience

KPIS/MEASURES/LIMITS OF AUTHORITY FOR ROLETARGET

• 60% of logs should be resolved at first contact

• 20% of logs should be closed the same day for a total of 80% resolution on the same day.

• Answer phone within 3 rings

Not only do we offer a competitive salary, we also offer a generous benefits package including:25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leaveDiscretionary annual bonusEnhanced pension scheme up to 15% total contributionLife assurance x4Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing CharterPrivate healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance ProgrammeLocal and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in MarseilleHybrid WorkingCycle to work scheme/ Season ticket loansEnhanced policies including Maternity & PaternityEmployee recognition awardsConsiderable scope for personal and professional growth through the CMA CGM AcademyCMA CGM Group is proud to define itself as a family business built on strong human values.ExcellenceExemplarityImaginationBoldnessCMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer’s values and enhances employee engagement.Join us and discover a world of opportunities!Please note that when you click “Apply”, you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application.Come along on CMA CGM’s adventure!

Expected salary

Location

Liverpool

Job date

Fri, 17 Jan 2025 04:27:36 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.