IT Support and Audiovisual Services

About this position

IDB Invest is seeking a Corporate Services position to cover IT Support and Audiovisual services. The position requires a highly motivated, versatile, and well-rounded candidate with strong technical and communications skills to resolve escalated incidents and issues associated with the Information Technology platform in service of the Managerial/Executive Team and organize IT technical support for 600+ local and remote users. 

What you’ll do: 

Provides IT support and advise on end user devices and solutions for Senior Management Team in IDB Invest

• Organize the logistics for the day-to-day activities of local IT Team ensuring all the requests and reported issues resolved in a    timely and quality manner.
• Ensuring all the requests and reported issues are taken care of on a timely and quality manner.
• The employee works in close liaison with the IT specialists on the region and other support groups to maintain functionality and provide solutions to the end users and will be responsible for overseeing all knowledge-related activities, including the management, capturing, sharing and accessibility of knowledge assets for other support group.     
• This position also takes care of the asset management, ensuring assets are accounted for, deployed, maintained, upgraded,  and disposed of when the time comes. This role also involves providing training on new tools and equipment for the end users.
• Implement and maintain services offered on the IT catalog platform. Also, the position will define new workflows and/or modify the existing ones in the ticketing system to make sure tickets are being routed through the appropriate escalation path.
• AV services: Manages the production of both live and recorded materials. The primary area of responsibility is the technical direction (video switcher and camera operation in a live environment, lighting, editing, technical directing, live audio mixing, video playback, graphics, AV equipment maintenance, and other associated activities in the production of an event), record and/or transmit live programming and other special show, events, and projects, either alone or under direction. Makes sure conference rooms and screens on the VIP user offices are properly maintained and operational.

What you will need

• Education: Bachelor’s degree (or equivalent advanced degree) in Computer Science, Information Technology, Information Systems, or related quantitative field relevant to the responsibilities of the Associate role.
• Experience: At least 5 years of progressive work experience:
• Hands-on work on at least one Service Management tool like ServiceNow, BMC Remedy, HPSM or any other          equivalent industry standard ITSM tool (ServiceNow is preferred)
• Communicating with Managerial/Executive teams regarding IT Support needs and solutions.
• Supporting Windows, iOS, MacOS, operating system command line and applications in an enterprise environment.
• Audio and video production tools such as laptops, video switchers, professional digital cameras, professional audio and video processing equipment, wireless microphones, intercom, and related components.
• Experience with Video Conference equipment and control systems, including Microsoft Teams and Zoom.
• Equipment testing and troubleshooting associated with hardware, software, or programming functions within the AV environment
• Live Events streaming with OBS or similar software.
• Languages:  Proficiency in English and one of the other Bank official languages (Spanish, French, or Portuguese) is required.

Source: https://iadbcareers.referrals.selectminds.com/jobs/idb-invest-it-support-and-audiovisual-services-6435