IT Support Associate

Details

Mission and objectives

The United Nations Development Programme (UNDP) in Somalia has been supporting the government’s efforts in effective implementation of the National Development Plan (NDP), which is aligned with the corporate Sustainable Development Goals (SDGs). In support of development plans outlined in the NDP, UNDP in collaboration with a wide range of stakeholders including government, multilateral agencies, private sector and civil society has been developing and implementing projects in its main thematic areas of Economic Growth and Employment, Democratic Governance, Rule of Law and Security, Human Development and Economics. These projects contribute towards achieving the overall national goal of socioeconomic transformation for poverty reduction, economic revival and societal transfer in a socially just and gender equitable manner.

Context

UNDP Somalia operates from different geographical locations – the Country Office is in Mogadishu and area offices at Hargeisa, Garowe and Nairobi. The UNV assignment will contribute to the unit’s overall objectives of which are to provide ICT support services. The UNV will be performing tasks mainly from the Country Office located in Mogadishu.

Task description

Within the delegated authority and under the supervision of the ICT Manager – UNDP Somalia or his/her designated mandated representative(s), the IT Support Associate will undertake the following tasks.
 Act as a service desk to service requests and incidents and escalates to teammates when required.
 Work with other team members in incident and problem management activities.
 Desktop Administration and Configuration in accordance with established procedure – Diagnose and resolve any hardware, software, or
connectivity problem with minimum delay.
 Assist in network administration, Troubleshoot, clean, and repair/rebuild equipment.
 Assist in provision of ICT support to key events including meetings and workshops.
 Support in monitoring network connection daily to ensure a reliable network infrastructure.
 Assist with equipment replacement and disposal activities.
 Support in the preventive maintenance of communication devices and printers
 Receives, unpacks, and inspects all incoming ICT assets.
 Assist in inventory and stock of supplies and spare parts management in cooperation with the Admin and Procurement Teams including the
maintenance of an up-to-date inventory of the software and hardware.
 Solicits multiple quotations from various vendors, document preparation for procurement process.
 Keeps abreast of developments in technology both in the UN and in the industry.