IT Support Engineering Specialist
Gilead
For Current Gilead Employees and Contractors:
Please log onto your to apply for this job.
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.
Job Description
Position Overview:
The IT Support Engineer Specialist focuses on VIPs and regular users. Tasks include but are not limited to performing sophisticated repairs and diagnostics (system and network) and assisting with Executive Support Procedures. They will provide excellent customer service and resolve support issues promptly and expertly, proactively working to identify potential issues and future requirements. They will escalate system issues (reported or discovered), tracking issues to their resolution while providing timely updates to key partners and leadership, adhering to strict privacy and confidentiality policies.
Key Responsibilities:
Requirements:
Education:
Your Impact:
As a Support Engineer, your technical prowess and commitment to excellence will form the backbone of our IT support team, ensuring that our leaders have the technology services they need to excel. Your role will be instrumental in maintaining uninterrupted and secure technical operations, positioning our company for success in their strategic initiatives.
Applications and Technology Support:
· TruU Support and administration
· NetSkope support
· Service Now ticket support
· SAP/Ariba access support
· Level 1, Level 2/3 support
· Safe Console Encrypted USB portal
· MS Intune Support (BYOD)
· Microsoft Intune Administration
· Apple Business Manager
· Exchange admin center
· Office 365 administration
· Bit locker administration
· AT&T hotspot support
· Active Directory administration
· RSA Token \ VPN administration
· Adobe Acrobat Support
· Zoom client \ administration
· MS Teams Support
· MS One Drive Support
· Druva backup client / administration
· Windows 10 & 11 Pro support
· Mac OSX and iPad IOS Support
· Android OS support
· JAMF support administration
· iPad / mobile support
· Dell laptop / desktop
· Microsoft Surface Pro
· Cisco AnyConnect Support
· Citrix support
· VMware support
· MS Edge/Goggle/Firefox Browser support
· Printer Support / Uniflow Secure Print
· MFA Authentication support and administration
· Remote support tools
· SCCM support
· Blanco (HD Wipe) decommission / e-waste
· Set up Poly 20 /Cisco /Avaya phone support
· Remote Access Point support
· Zoom, Skype, WebEx, Cisco Conference Room Support
· Zoom VIP Personal Interface DTEN support
Equal Employment Opportunity (EEO)
It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively “Gilead” or the “Company”) to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
For Current Gilead Employees and Contractors:
Please log onto your to apply for this job.
Uxbridge, Greater London
Tue, 06 Feb 2024 23:38:19 GMT
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