IT Support Technologist

BSUF Advancement Services and IT

IT Support Technologist

Ball State University

Ball State University Foundation is seeking an IT Support Technologist with customer service skills and a strong background in providing advanced technical support for technology resources including Windows and macOS computers, mobile devices, networks, and software applications with an emphasis on troubleshooting, maintenance, and system integration.

The person filling this role should expect to support a wide range of Foundation technologies. This role will assist clients in person and via phone.

The IT Support Technologist will play a key role in what is the most ambitious fundraising campaign in BSU history by balancing technical understanding and expertise with the ability to execute and communicate sound business processes. If you’re looking for a high-achieving work environment with a culture of camaraderie and a mission to change lives, check out the job details below.

Destination 2040: Our Flight Path establishes Ball State University’s ambitious goals for our second century:

• We pledge to provide a premier educational experience for every student.
• We pledge to partner with the community to improve the lives of our neighbors.
• We are dedicated to having a lifelong presence in the lives of our alumni.

And when we complement these promises with our commitment to our enduring values, we define that which makes our University and its culture distinctive.

Our faculty are collegial, collaborative, innovative, inclusive, and adaptive, both within and beyond one’s home unit. These attributes include commitments to collaborative discourse, interdisciplinary inquiry, and enterprising learning practices.

Duties and Responsibilities: The IT Support Technologist is a strategic partner within the Ball State University Foundation and Advancement Services teams, utilizing technical understanding and expertise to provide technology support to Foundation staff. Reporting to the Division of Information Technology, the IT Support Technologist provides desktop, platform, and systems support; manages computer replacement plan; and maintains Alumni Center AV equipment as needed.

Minimum Qualifications:

• Bachelor’s degree from an accredited institution; OR
• Associate’s degree and two years of related experience will be accepted in lieu of a bachelor’s degree. OR
• High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.

At least two years of experience supporting desktop computers, laptops, mobile devices, networks and software applications with an emphasis on troubleshooting and system maintenance; working knowledge of Windows operating systems and Office suite of applications.

• Strong organizational skills and the ability to manage multiple projects; self-starter; detail oriented; excellent interpersonal skills to effectively communicate and collaborate with diverse groups of individuals.
• Strong analytical and problem-solving skills.

Preferred Qualifications:

Bachelor’s degree in computer technology, information systems, computer science or related area.

• Additional years of technology support experience.
• Experience in higher education advancement information systems.
• Experience with establishing and maintaining information security controls.
• Experience gathering requirements and establishing universal definitions in support of key performance indicators, metrics, and other related measures.
• Experience in a PCI compliant environment.
• Experience in a fundraising environment.
• Supervisory experience.

Ability to strategically plan for systems integrations and deployment of IT products and services.

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

To ensure full consideration, applications must be received by 7/15/2024.

Apply online at: https://bsu.peopleadmin.com/postings/43582. Include the following documents with your application: Curriculum Vitae and in support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University’s enduring values, including inclusiveness, which we define as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’

The option to upload transcripts is available. Original, official transcripts showing the highest related degree earner is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.