IT Systems

The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA’s ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Client Services Section (CSS) is responsible for setting standards, providing first and second level support of the IAEA’s desktop computing environment, delivery of the IAEA’s IT training programme and promoting client oriented services. It designs, manages and implements desktop services, including their architecture, processes and policies to meet current and future business requirements. It aims at achieving the delivery of agreed levels of services to clients in compliance with best practices defined by international standards, in particular ITIL.
The purpose of the post is to define and create repeatable and consistent processes in the design, implementation, and maintenance of IT infrastructure.
The IT Systems Engineer is (a) a technical specialist supporting the design and formulation of procedures and standards on all aspects of IT infrastructure; (b) a service manager and operation system administrator coordinating services delivery; and (c) a project manager/coordinator soliciting inputs from other specialists and assisting in defining, planning and executing projects.
Functions / Key Results Expected: