IT Systems Coordinator

• Location: Based in Canterbury with some flexibility to work from home 1 day a week
• Full-time (38 hours per week)
• 2-year Fixed Term Contract, with possibility of extension
• Classified under the SCHADS Award Level 6 Paypoint 3
• $107,079 gross per annum + super + generous salary packaging

Are you experienced in the coordination of IT systems as a Level 1 or 2 Technician? Do you have strong written, verbal communication and interpersonal skills? Do you have all round IT skills to support a medium to large not for profit organisation?

CRC is excited to be appointing an experienced and self-motivated IT Systems Coordinator to join our team. And we’d love to hear from you.

• Contribute to long-lasting change for our clients and the community
• Join a diverse and passionate team in a flexible and supportive organisation
• Additional 3 days Wellbeing Leave

The Opportunity

Reporting to the Admin Manager, you will oversee CRC’s IT systems and contribute to positively effect change within the criminal justice sector. The role will provide essential IT support across the organisation including our Canterbury Head office and regional offices across NSW.

We are looking for a person who has demonstrated workplace experience – a relevant qualification will be highly regarded. You will have exceptional customer service skills to provide a friendly, helpful IT support for the organisation. You will work collaboratively with all internal and external stakeholders and foster a positive workplace culture. You will be adept at managing your own time to deliver outcomes to agreed schedules and use judgement and initiative to ensure the smooth running of CRC’s IT systems.

Your role includes:

• IT Systems and Administration: You will coordinate CRC’s IT service provision and provide technical expertise and assistance including coordination of the IT Helpdesk, Office 365, Exchange Mailbox management and configuration and Sharepoint site configuration. Computer hardware and software deployment and troubleshooting, cyber security and special projects are included in the role. You will coordinate software licensing renewals, conduct Azure backup configuration and monitoring.
• Stakeholder Engagement: You will provide end user support for CRC’s IT systems including the Client Management System (CMS). You will provide IT induction, training and support for staff and develop IT procedures and plain English How To Guides. You will liaise with our CMS software developers in relation to reporting, bug fixes and enhancements. You will provide assistance to CRC management to ensure CMS data integrity and client file audits. You will liaise with CRC’s external IT provider and escalate complex issues when required.
• Organisational Goals: You will assist in the identification of gaps in Information Technology and participate in quality and continuous improvement. You will identify areas in IT systems for improved efficiency, streamline processes, reduce costs and duplication.

Your usual work hours will be between Monday to Friday, with occasional out-of-hours work, as required.

About us

The Community Restorative Centre (CRC) provides a range of services to people involved in the criminal justice system and their families. CRC is the lead provider of specialist throughcare, post-release, and reintegration programs for people transitioning from prison into the community in NSW. All CRC programs aim to reduce crime and break entrenched cycles of disadvantage, offending and imprisonment. The work we carry out is wide and varied and aims to be responsive to CRC’s needs and the political climate. Importantly, our work is informed by the lived experience of the people with whom we work, CRC staff, the wider NGO sector, as well as academic and expert partners.

Why work for us?

• Support programs that aim to break entrenched cycles of disadvantage, homelessness and imprisonment
• Be part of a community-based agency that has been delivering effective services in our field for over 70 years
• Join a dedicated, energetic team with a culture of flexibility, trust, integrity and respect

To join us, you’ll need:

• The unrestricted right to work in Australia
• Level 1 or 2 Technician experience
• Minimum 3 years’ experience in a similar role
• Experience with Windows server and Entra user and Group policy management
• Experience of Azure Backup configuration and monitoring
• Experience in Exchange mailbox management and configuration.
• Experience in SharePoint site configuration and Office 365 application utilisation
• Experience in Anti-virus deployment, monitoring and infection resolution
• Experience with Essential eight practices, Cyber security implementation and user training
• Experience of Network and wireless troubleshooting, in particular with Draytek routers
• Experience with Computer hardware and software deployment and troubleshooting
• Excel skills and data manipulation
• Experience with CMS administration and user support

How to apply

Do you have the skills, positivity and work ethic to match our amazing team? Please click “Apply Now” and submit your response to the selection criteria and upload a copy of your resume.

Applications will remain open until the position is filled. PLEASE APPLY NOW!

For more information and a copy of the Position Description, please email [email protected] using the subject line: IT Systems Coordinator enquiry via EthicalJobs.