• Log all support requests using call-tracking software.
  
• Answer staff questions in person, by phone, and via the ticketing system.
  
• Capture and provide appropriate detail to ensure prompt resolution of incidents/requests and escalate promptly when required.
  
• Assist in documenting common issues and their resolutions.
  
• Install, configure, and maintain desktop and laptop computers, networks, printers, and software.
  
• Perform printer maintenance duties.
  
• Troubleshoot and resolve basic network access issues for end-users.
  
• Provide IT support to guests and visitors during meetings and conferences.
  
• Maintain, configure, and troubleshoot conferencing equipment.
  
• Perform basic administrative tasks.
  
• Provide regular feedback on operational and support experiences to the EU IT Operations & Service Desk Coordinator.
  
• Perform any other related duties as required.

Requirements

• Secondary school education.
  
• Basic knowledge of user support for popular software, including Microsoft Office and Adobe products.
  
• Basic experience in setting up and troubleshooting PCs, printers, and networks.
  
• Basic knowledge of troubleshooting Windows desktop operating systems, such as user profiles on Windows 10 and 11.
  
• Familiarity with providing user support.
  
• Proficiency in both written and spoken English.
  
• Strong interpersonal and communication skills, with the ability to work effectively with individuals from diverse cultural and national backgrounds, showing courtesy and tact.
  
• Strong organizational and prioritization abilities.
  
• Client-focused with a service-oriented approach.
  
• Good time management skills and attention to detail.
  
• Eagerness to learn and experiment with new technologies.
  
• Enthusiastic about working in a dynamic, fast-paced environment.
  

• Previous IT internships.

Benefits

• Be Italian nationals holding a valid passport or identity card.
  
• Or be EU citizens holding a valid passport or identity card and confirmation of registration from the Registrar’s Office (Anagrafe).
  
• Or Non – EU citizens holding a valid Italian work permit (permesso di soggiorno per lavoro subordinato).