Job Trainee IT Operations & Service Desk

Based at the HQ of the Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) in Rome, and under the supervision of the European IT Operations & Service Desk Coordinator, the incumbent will work every day from the office and perform IT Operations and Service Desk tasks, using established standard operating procedures.

Responsibilities

The specific tasks of the position include the following:

• Log all support requests using call-tracking software.
• Answer staff questions in person, by phone, and via the ticketing system.
• Capture and provide appropriate detail to ensure prompt resolution of incidents/requests and escalate promptly when required.
• Assist in documenting common issues and their resolutions.
• Install, configure, and maintain desktop and laptop computers, networks, printers, and software.
• Perform printer maintenance duties.
• Troubleshoot and resolve basic network access issues for end-users.
• Provide IT support to guests and visitors during meetings and conferences.
• Maintain, configure, and troubleshoot conferencing equipment.
• Perform basic administrative tasks.
• Provide regular feedback on operational and support experiences to the EU IT Operations & Service Desk Coordinator.
• Perform any other related duties as required.

Requirements:

Essential Requirements:

• Secondary school education.
• Basic knowledge of user support for popular software, including Microsoft Office and Adobe products.
• Basic experience in setting up and troubleshooting PCs, printers, and networks.
• Basic knowledge of troubleshooting Windows desktop operating systems, such as user profiles on Windows 10 and 11.
• Familiarity with providing user support.
• Proficiency in both written and spoken English.
• Strong interpersonal and communication skills, with the ability to work effectively with individuals from diverse cultural and national backgrounds, showing courtesy and tact.
• Strong organizational and prioritization abilities.
• Client-focused with a service-oriented approach.
• Good time management skills and attention to detail.
• Eagerness to learn and experiment with new technologies.
• Enthusiastic about working in a dynamic, fast-paced environment.

Source: https://bioversityinternational.zohorecruit.eu/recruit/PortalDetail.na?iframe=true&digest=qI3O8xGxSt3KVRTj0liQz1hub7mNqsj@bQ6GxjA9t40-&jobid=11911000011976339&widgetid=11911000000011497&embedsource=CareerSite