Job description
- Workplace flexibility including monthly RDO
- Newly created position
- WWF-Australia Office location negotiable
- Full time Ongoing Contract
- Join a diverse global network of local organisations working for people and planet in 100 countries
- Work in a high performing, values-driven organisation
About Us
WWF-Australia is an award-winning and innovative organisation determined to do things differently. We use our superpowers to partner in delivering nature-positive solutions, empowering communities, and halting climate change – in Australia, the Asia-Pacific region, the Southern Hemisphere and globally. We are a values-driven organisation with a diverse global network of local organisations working in 100 countries. We work as a catalyst with communities, First Nations, governments, businesses, innovators, and philanthropists towards our global mission: to build a world where people live and prosper in harmony with nature.
Learn more about our 60-year history: YouTube.
About the Role
The Journey Specialist uses skills in design thinking and marketing automation to create journeys and experiences that increase supporter loyalty, by delivering the right offer to the right person at the right time through the right channel. This role aims to uplift WWF-Australia’s marketing automation capability to deliver best in class supporter experience and grow revenue and support for our work.
Key Accountabilities (Refer to PD for full list of Key Accountabilities)
- Lead the organisations approach to marketing automation, as the subject matter expert in journey design, build and execution.
- Manage and administer WWF-Australia’s marketing automation platform to improve performance, user experience and maintain data integrity and security.
- Lead stakeholders through end-to-end design process to design new supporter journeys and experiences that increase loyalty.
Skills, Knowledge and Experience (Refer to PD for full list of Selection Criteria)
- Demonstrated advanced technical experience in journey design and build using marketing automation tools to implement personalised multi-channel journeys (Marketo/Salesforce/Microsoft highly regarded).
- Experience using design thinking and journey mapping to design new experiences, processes and journeys.
- Experience administering a marketing automation platform (Marketo/Salesforce/Microsoft highly regarded).
Our Commitment to Diversity: WWF values diversity and is building a workforce that reflects the community we serve. WWF is an equal opportunity employer and Aboriginal & Torres Strait Islander peoples, people from culturally & linguistically diverse (CALD) backgrounds, sexuality and gender diverse (LGBTQIA+) community members, and people living with disabilities are encouraged to apply.
Our Commitment to Safeguarding: WWF-Australia is committed to acting with respect and upholding the human rights, welfare and dignity of all persons we employ, engage with or who are affected by our activities and work, with special regard for vulnerable individuals and children.
As part of your employment, you will be required to undergo background checks relevant to your position (eg. Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Safeguarding Code of Conduct.
Applications
Applicants can apply via the Apply Now link. Only those applicants applying online via the eRecruitment System will be considered.
Please include the following two attachments: (1) a cover letter/statements against the selection criteria and (2) your resume (CV).
A position description is attached.
Note that applicants require current unlimited working rights in Australia to be eligible for this role.