Key Community Manager, Key Communities - Tenders Global
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Key Community Manager, Key Communities

Colorado State University

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Posting Details
Posting Detail Information

Working Title Key Community Manager, Key Communities
Position Location Fort Collins, CO
Work Location Position qualifies for hybrid/in-office work
Research Professional Position No
Posting Number 202400032AP
Position Type Admin Professional/ Research Professional
Classification Title Prof/Indiv Contrib II
Number of Vacancies
Work Hours/Week 40
Proposed Annual Salary Range $58,000 – 60,000
Employee Benefits Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment to diversity, equity and inclusion , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

  • For detailed benefit plan information for eligible employees, visit https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/ and https://hr.colostate.edu/prospective-employees/our-perks/ .
  • For the total value of CSU benefits in addition to wages, visit https://hr.colostate.edu/total-compensation-calculator/ .
  • For more information about why Fort Collins is consistently ranked in the top cities to live in, visit https://hr.colostate.edu/prospective-employees/our-community/ .
Desired Start Date
Position End Date (if temporary)
To ensure full consideration, applications must be received by 11:59pm (MT) on 01/29/2024
Description of Work Unit The Office of the Provost and Executive Vice President is responsible for providing the academic vision and leadership to fulfill the University’s land-grant mission. The work unit articulates, communicates, and facilitates the development of fundamental values basic to the University’s mission and administers academic programs and policies. It oversees the academic programming and faculty affairs on campus, as well as provides oversight for the division of student affairs.
University student success efforts are coordinated through the Provost’s Office as we strive to improve retention and close opportunity gaps.
The Key Communities create and nurture inclusive environments that welcome, value and affirm diverse identities of students in order to facilitate student learning and foster successful l transitions. Key Communities are learning communities for first year, second year, and continuing students designed to honor the identities and strengths of students while fostering successful student transitions. The Key Communities are one of the most diverse communities on campus, with most of the students identifying as racially-minoritized and/or first generation to college and/or limited-income and are committed to creating and nurturing inclusive environments that welcome, value and affirm the diverse identities of our students.
The Key Communities is a collaborative effort, which leverages several strategic programs and offices, all of which focus on educational equity and includes the Access Center, Academic Advancement Center, Community for Excellence and Student Diversity Programs and Services.
Position Summary The Key Community Manager is responsible for providing leadership coordinating a community and serving as the point of contact for both the Key Plus Community of approximately 76 second-year and continuing students and a group of approximately 95 first-year students in the Key Communities, the majority of whom identify as first-generation, limited-income, and/or racially minoritized at Colorado State University. The Key Community Manager is responsible for supporting and mentoring first-year, second year and continuing students, which includes the critical areas of implementing intervention systems, program development, academic success, career development while promoting student retention and graduation. The Key Community Manager is responsible for the supervision of a diverse group of student staff, who serve as the primary point of contact for Key students. The Key Community Manager oversees the management of the Key Plus Community and five first-year Key clusters, leading Key student staff training, Key Plus recruitment, and supporting the goals of the team and department independently and in collaboration with other staff. The Key Community Manager is responsible for co-leading projects and initiatives that span all the Key Community Programs. The Key Community Manager is expected to work independently in developing and implementing both the Key Plus community and first year Key Community clusters, as well as serve as a member of the staff team to ensure program goals are in line with intended goals and philosophy of the Key Communities, Student Success, and Colorado State University.
This position reports to the Assistant Director for Student Engagement and Community Development within the Key Communities.
Required Job Qualifications
  • Bachelor’s Degree and minimum of 3 years full-time professional experience OR Master’s Degree with 1 year experience in student services in higher education or related field by start of employment
  • Experience working with programs whose primary purpose and mission is to support underrepresented students in higher education such as TRIO, Multicultural Affairs or the equivalent
Preferred Job Qualifications
  • Demonstrated understanding of structural inequities facing historically marginalized student groups in higher education
  • Experience hiring, training, supervising, coaching and evaluating undergraduate student staff
  • Experience working independently and creatively to build new program elements
  • Excellent communication skills, including interpersonal communication skills, presentation skills, and writing skills
  • Demonstrated experience organizing and implementing programs with an attention to detail
  • Understanding of student development theory and second-year and continuing student transitional issues
  • Bi-lingual with fluency in Spanish
  • Commitment to Colorado State University’s Principles of Community: Inclusion, Integrity, Respect, Service, and Social Justice
Diversity Statement Demonstrated knowledge of, and relevant ability with, culturally diverse communities among potential target and constituent populations.

Essential Duties

Job Duty Category Key Community Program Implementation and Community Management
Duty/Responsibility Manage and implement all aspects of a Key Community of up to 76 second year and continuing students and up to 95 first-year students, many of whom identify as racially minoritized, first- generation, and limited income, including:
Programming and Community Building

  • Management and implementation all aspects of the Key Community, including building a culture that welcomes, values and affirms the diverse identities of Key students through activities, signature programs, and events.
  • Plan and implement leadership and career development activities; promote an ethic of involvement.

Student Recruitment and Selection

  • Development and implementation of the vision and strategic plan for the Key Plus recruitment and outreach efforts from an asset-based approach.
  • Create, maintain, and update the timeline for primary communication sources, including website, brochures, and electronic communication.
  • Oversee and implement the electronic application process.
    o Collaborate with University Housing to coordinate the room selection in both the Key Communities designated spaces in Residence Halls and University Apartments process for Key Plus students.
  • Conduct welcome phone calls to students admitted to Key Plus; respond to phone calls from families and students; plan and implement Key Plus orientation and welcome.
  • Actively contribute to all processes related to equitable student recruitment efforts including supporting recruitment and outreach events, reviewing submissions of interest, tracking student participants throughout the recruitment process, completing welcome phone calls for first-year Key Community students.
  • Facilitate equitable Ram Orientation recruitment processes by leading Key Communities information sessions, managing Key course selection, and engaging with students and parents/families at the resource fair.

Faculty and College Connection

  • Development of Key course offerings by collaborating with seminar faculty to develop interdisciplinary seminars.
  • Consult with faculty on issues facing student participants, meet with faculty to co-supervise the Key student staff as a course liaison in the Seminar class.
  • Provide evaluation feedback on Key Seminar Faculty performance.

Assessment

  • Assist with the development and coordinate the collection of data related to program goals, learning outcomes, retention and academic performance.
  • Share the impact of the Key Communities with internal and external audiences.
  • Conduct qualitative research to inform the Key Plus program model.
  • Research and implement later year’s initiatives.

Budget Management

  • Oversight and management of the Key Plus program budget including projections, allocations, tracking, and reporting.
Percentage Of Time 40
Job Duty Category Supervision, Training, Mentoring, and Evaluation of Key Student Staff
Duty/Responsibility
  • Supervise a staff of up to 10 Key Student Staff from an identity conscious and strengths-based approach.
  • Meet weekly, and as needed, on an individual basis with Key Student Staff to assess the cultural, academic, personal, and social experiences of students and develop appropriate plans to meet students where they are at.
  • Coach Key Student Staff on strategies to develop a welcoming and affirming community inclusive of students with institutionally underserved identities.
  • Plan and implement weekly Key Student Staff meetings based on the cultural, academic, and social needs of the community and student participants.
  • Participate in Key Student Staff hiring, including development of hiring processes, application review, interview processes, and hiring decisions.
  • Provide ongoing feedback and evaluation to Key Student Staff including semester and end of year evaluations through an identity conscious and strengths-based approach.
  • Oversee and approve Time Clock Plus submissions for Key Student Staff.
Percentage Of Time 30
Job Duty Category Student Engagement and Success Initiatives
Duty/Responsibility
  • Provide intentional asset-based outreach to students facing academic difficulty by getting them connected to academic resources or meeting with the student regularly.
  • Maintain accurate and detailed student contact notes using web-hosted applications and local database.
  • Connect students to offices and resources that promote an ethic of involvement and foster a sense of belonging.
  • Support students on academic probation by coaching peer mentors on how to work with students using an asset-based approach, meeting with students individually as needed, and being knowledgeable of campus resources and support.
  • Support CSU goals in serving Students Recommended with Support.
  • Oversee the implementation of Academic Progress Conferences (also known as Early Grade Feedback) to meet the unique needs of second year and continuing students.
  • Coordinate and implement academic programs and skills workshops/seminars for students by working in conjunction with the Academic Advancement Center, Scholar Success Programs, Diversity Programs and Service, The Institute for Learning and Teaching, and other departments on campus.
  • Support students in crisis from a strengths-based approach by working with student conduct services, case management, University Housing staff, academic success coordinators, and other campus departments.
  • Provide coaching and support for students navigating conduct processes through the Student Resolution Center.
  • Provide appropriate referrals to university resources, including but not limited to Student Disability Center, Student Case Management, Office of Financial Aid, Health Network, etc.
Percentage Of Time 20
Job Duty Category Campus Collaboration and Professional Development
Duty/Responsibility Campus Collaboration

  • Build new partnerships with campus Departments and Colleges to support the Key program goals with special attention to developing high impact practices that support the Student Success Initiative goals.
  • Coordinate with University Housing to support inclusive community development and individual students’ academic and personal well-being; meet bi-weekly with Residence Hall staff. Coordinate with Off-Campus Life to support the overall development of Key Plus students living off-campus.
  • Participate in campus-wide committees as appropriate; serve as an ambassador for the Key Communities at campus and community events.
  • Collaborate with the Community for Excellence network, the Academic
    Advancement Center, Scholar Success Programs, Student Diversity Programs and Service, The Institute for Learning and Teaching, and other departments on campus to implement identity conscious, asset-based programs and workshops.
  • Facilitate the involvement of campus resource offices to support Key Community efforts.

Program and Staff Development

  • Contribute to the development and implementation of a shared vision for the Key Communities team.
  • Commit to a culture of self-reflection and learning around diversity, equity, inclusion, and social justice topics. Including leading and participating in monthly staff development activities.
  • Practice open communication and be supportive of the efforts and activities of other staff members.

Note: some work occurs on evenings and weekends.
Percentage Of Time 10

Application Details

Special Instructions to Applicants Interested applicants must submit a cover letter which addresses how professional experiences align with identified required and preferred qualifications of the position, a current resume, and the names, e-mail addresses, and telephone numbers of three (3) professional references. References will not be contacted without prior notification of candidates.
CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact. 
Conditions of Employment Pre-employment Criminal Background Check (required for new hires)
Search Contact Izana Taye, [email protected]
EEO Statement Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, [email protected] .
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, [email protected] .
The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, [email protected] .
Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education .
Background Check Policy Statement Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

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