Key Relationships Manager

About Wayside Chapel

Wayside Chapel has provided unconditional love, care and support to the most marginalised people on and around the streets of Sydney since 1964. Our mission is to create a community with no ‘us and them’, and address underlying issues of inequality, wellbeing, and loneliness. From our centres in Kings Cross and Bondi and through outreach teams, we offer a range of support services that place dignity, respect, and love at the heart of what we do.

The role:

An exciting opportunity has arisen for an experienced, community-minded relationships manager to grow and nurture our mid-value supporters, increase their engagement with Wayside and boost giving value. This role will also oversee a part-time Bequest Officer, to maximise opportunities for bequests, particularly from the mid donor cohort.

Wayside’s mid donor program brings in $1 million a year towards our work in the community. It’s seen significant growth over the last 5 years, exceeding sector benchmarks for average gift and retention rates. If the opportunity to build on best practice strategies and develop genuine and long-lasting relationships with supporters in support of Wayside’s mission excites you, we would love to hear from you.

Key Responsibilities

• Manage the mid-level donor portfolio, including leading the development and implementation of a mid-level donor strategy to achieve annual revenue targets
• Develop, manage and execute a donor pipeline and rolling stewardship plan, including the delivery of donor events, communications and other interactions
• Develop and manage personal relationships with mid-level donors to foster ongoing support of Wayside Chapel
• Ask donors for gifts through face-to-face, telephone and written channels at the appropriate time
• Deliver appropriate and timely follow-up of donors following the receipt of financial or in-kind contributions, including acknowledgment and recognition
• Utilise data-driven insights, engagement planning and supporter surveys to determine priorities and to ensure approaches are donor-centric
• Collaborate with the Individual Giving Manager on the annual appeals program and fundraising campaigns to personalise communication and collateral to mid-donors
• Work closely with the Philanthropy Manager to assist in the cultivation and referral of potential major donors
• Effectively collaborate with others in the Marketing & Fundraising team to promote knowledge sharing, learning and development
• Work with Programs staff and other team members to write compelling cases of support and develop presentations for donors including required follow up reporting.
• Manage a part-time Bequest Officer whose role is to identify and nurture bequest leads within the donor base (particularly the mid donor cohort) and move them through the bequest pipeline.
• Contribute to budget setting, forecasting, and review and provide regular reporting for internal stakeholders as required
• Manage portfolio evaluation, budget and regular reporting against program objectives
• Maintain up-to-date information of relationships in the CRM system (Salesforce) and related databases, including all emails, phone calls, meetings, event attendance and other engagement
• Provide senior leaders with relevant information about donors and partners with whom they maintain relationships, keeping them up to date on donor activities
• Perform other administrative duties as required.

About you

Essential:

• 4+ years’ career experience in a relevant role; fundraising, communications, relationship management
• Experience delivering financial results within a charity or business development role
• Exceptional relationship management skills with demonstrated experience fostering relationships with a wide range of stakeholders to achieve mutually beneficial outcomes
• Highly developed verbal and written communication skills
• Sound judgement and proven ability to both exercise autonomy at times and also work with a diverse group of collaborators to realise the organisation’s goals
• Passion to make a positive impact on the community and a willingness to work within the Wayside Chapel ethos, support its values and advance its mission

Desirable:

• A relevant degree, such as business, marketing or communications
• Experience in fundraising and demonstrated results soliciting high value gifts
• Knowledge of current trends and best practice within philanthropy, donor segmentation and mid-level fundraising
• Experience with a CRM database such as Salesforce
• Familiarity with and understanding of the Wayside Chapel ethos and values.

What’s in it for you?

• Five week’s Annual Leave
• 17.5% annual leave loading
• $15,900 of your annual salary tax free through generous NFP salary packaging
• Paid Cultural and Ceremonial Leave
• Comprehensive Employee Assistance Program access
• Access to external clinical supervision

To apply, please follow the “Apply Now” link. Include your CV and a cover letter detailing your motivations and relevant experience.

For more information, please reach out to Lyndon Yeung, Talent Coordinator [email protected] using the subject line: Key Relationships Manager enquiry via EthicalJobs.

The successful applicant will require two COVID-19 vaccinations and a booster. An offer will be subject to a police clearance and Working with Children check clearance.