Key Relationships Officer

Wayside Chapel’s Story and Commitment to Mission

Wayside Chapel has provided unconditional love, care, and support for people on and around the streets of Kings Cross since 1964. Today, under the banner of Love over Hate, Wayside runs two community services centres, an outreach service, mental health programs, two community cafés, and an Aboriginal Program.

Our programs and support services are designed to ensure that the most marginalised members of our community have access to essential health, welfare, social and recreational services, as well as offering a place where people are welcome just to ‘be’

About the role:

The newly created role of Key Relationships Officer is responsible for supporting the growth and management of the bequest and mid-value portfolios within Wayside Chapel (Wayside). Reporting to the Key Relationships Manager, the Key Relationships Officer plays a vital role in building and sustaining relationships with key supporters including those who are considering, intending or have left a gift in their Will, and donors who are within the mid donor portfolio. Through this role, we aim to honour and amplify the generosity of our supporters, fostering a community united in its commitment to our vision of love over hate.

Your key focus areas:

Program Support

• Assist in the development and implementation of long-term bequest and mid-value strategies to increase revenue and supporter engagement.
• Engage in high-volume telephone conversations and participate in face-to-face meetings and tours, as needed, to steward key Wayside supporters.
• Support the management of the supporter journey for existing and new bequestors and mid-value supporters, ensuring consistency in communications with the guidance the Fundraising team.
• Collaborate with the Fundraising team on collateral development and event planning.
• Assist in implementing strategies to leverage appeal and survey communications to attract new bequest and mid-value prospects.
• Aid in managing correspondence related to bequests, including liaising with solicitors and providing appropriate follow-up and acknowledgments to families

Relationship Support

• Assist in developing and maintaining relationships with key supporters and their networks to foster ongoing support for Wayside.
• Assist in the development and execution of a donor pipeline and rolling stewardship plan, including the delivery of events, communications and other interactions.
• Ask donors for gifts through face-to-face, telephone and written channels at the appropriate time.
• Deliver appropriate and timely follow-up of donors following the receipt of financial or in-kind contributions, including acknowledgment and recognition.

Reporting and Administrative Support

• Contribute to budget setting, forecasting, and review, and provide regular reporting for internal stakeholders as required.
• Support program and portfolio evaluation and provide regular reporting on program objectives.
• Maintain up-to-date information on relationships in the CRM system and related databases, including all emails, phone calls, meetings, event attendance and other engagement.
• Perform other administrative duties as required.

About you

• Experience in relationship fundraising, ideally across mid-level or bequest programs;
• Experience delivering results with limited budgets within a charity or in a sales or business development role;
• Exceptional relationship management skills with demonstrated experience fostering relationships with a wide range of stakeholders to achieve mutually beneficial outcomes;
• Excellent verbal communication skills with the ability to engage donors effectively over the phone, as well as experience in conducting engaging and informative tours and events for potential and existing supporters;
• Time management, analytic and problem-solving skills, and the ability to manage multiple projects with competing timelines;
• Proficiency in MS Office (Word, Excel, PowerPoint and Outlook) and Salesforce;
• Demonstrated ability to work collaboratively as part of a team and on an independent basis;

Working at Wayside

Its Wayside Chapel’s commitment to mission that makes our culture incredibly special. At Wayside Chapel we celebrate diversity and Inclusiveness, and it is a place where you can bring your whole self to work.

You also get:

• Not For Profit Salary Packing
• Five weeks of annual leave, so you can recharge, rest and travel.
• A blended work model (in-office & home)
• An inclusive paid parental leave policy
• Unlimited EAP program
• Learning and development opportunities

To apply online, please click on the appropriate link below. Please include a covering letter describing why you are the right person for the role.

This role is full-time, however, we are open to part-time applicants.

Offer of employment to the successful applicant is dependent upon completing a Police Check prior to commencing employment.