Knowledge Management Assistant - Tenders Global

Knowledge Management Assistant

World Bank Group

tendersglobal.net

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Description

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Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to join us to help our clients solve their greatest development challenges. The World Bank (WB) is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions (IBRD, IDA, IFC, MIGA, and ICSID) dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development on a livable planet. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.  
The WB Finance & Accounting (WFA) Vice Presidency is responsible for all aspects of the financial reporting and internal control framework for IBRD and IDA, and the extensive Trust Fund/Partnership portfolio of the WB entities. It supports an appropriate fiduciary control framework and administering disbursements for Bank lending and leads the client service function for the WB’s corporate expenses.
Organizationally, WFA is comprised of three departments: (1) Corporate Accounting and Reporting, (2) Trust Funds and Loans, and (3) Financial Controls. In Controller’s our mandate supports both internal and external clients while we focus on delivery, optimization, impact, and people & culture.
Within WFA, AskAccounting (WFAAN) is in Chennai and performs these core functions: 
  • Client Support on queries related to payment, travel, requesting and paying for goods and services, payroll, accounts receivable, tax, country office accounting and vendor master records.
  • Documentation for the Accounting Business Services website and communication to RM family, transaction specialists (TSps) and task team leaders (TTLs).
  • Transaction Support including – 1) Transaction Specialist Portfolio (TSp Portfolio) provides learning, accreditation and outreach support to TSps. 2) Credit limit increases on Global travel card.
  • Vendor Call Backs requesting confirmation from vendors on change requests to their master data.
WFAAN is looking to recruit a suitable candidate for the Knowledge Management Assistant position in the team. The candidate should be willing to work night shifts and be flexible to change shifts based on business requirements.  
What you will do:
The Knowledge Management Assistant will be responsible for these core functions:

Client Support:
  • Provide client support via phones and emails
  • Provide subject matter expertise on any of the content areas
  • Triage and assign email cases to service desk analysts 
  • Initiate weekly and fortnightly knowledge huddles; Share content discussed with the team; Upload shared documents to Sharepoint; Coordinate meetings with business owners/ITS regularly to resolve pending issues and share enhancements received
  • Generate and prepare the weekly, monthly and quarterly reports for the unit
  • Review internal processes and suggest process improvements 
Documentation:
  • Update and create pages for the Accounting Business Services website (http://accounting – Intranet link) as per writing style guide and ensure content accuracy; Participate in user acceptance testing (UAT); Close documentation ticket within deadline communicated/planned
  • Triage and post news items to the website; Post travel related kiosks are posted to the travel system; kiosks to Internal Communications team within TAT
  • Author project, fiscal year-end, regular and ad hoc related announcements and kiosks
  • Train other team members on news production and publishing activities.
Selection Criteria:
What you will bring:
Candidates must have:
  • A Bachelor’s degree
  • At least two years of relevant work experience. Experience in handling help-desk operations will be an added advantage.
  • Excellent written and verbal communication skills
  • Strong analytical skills
  • Attention to detail
  • The ability to gather, organize, and present data in a user-friendly format
  • Basic skills in MS Word, Excel and PowerPoint
  • Ability to execute tasks independently.

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