Knowledge Management Associate

Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to join us to help our clients solve their greatest development challenges. The World Bank (WB) is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions (IBRD, IDA, IFC, MIGA, and ICSID) dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development on a livable planet. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. 

The WB Finance & Accounting (WFA) Vice Presidency is responsible for all aspects of the financial reporting and internal control framework for IBRD and IDA, and the extensive Trust Fund/Partnership portfolio of the WB entities. It supports an appropriate fiduciary control framework and administering disbursements for Bank lending and leads the client service function for the WB’s corporate expenses.

Organizationally, WFA is comprised of three departments: (1) Corporate Accounting and Reporting, (2) Trust Funds and Loans, and (3) Financial Controls. In Controller’s our mandate supports both internal and external clients while we focus on delivery, optimization, impact, and people & culture.

WFA AskAccounting Chennai (WFAAN) : 

Within WFA, AskAccounting (WFAAN) is in Chennai and performs these core functions: 

• Client Support on queries related to payment, travel, requesting and paying for goods and services, payroll, accounts receivable, tax, country office accounting and vendor master records.
• Documentation for the Accounting Business Services website and communication to RM family, transaction specialists (TSps) and task team leaders (TTLs).
• Transaction Support including credit limit increases on Global travel card.
• Vendor Call Backs requesting confirmation from vendors on change requests to their master data.

WFAAN is looking to recruit a suitable candidate for the Knowledge Management Assistant position in the team. The candidate should be willing to work night shifts and be flexible to change shifts based on business requirements.  

What you will do:

The Knowledge Management Associate will be responsible for these core functions:

Client Support:

• Provide client support via phones and emails on Payment, Goods and Services, Travel, and Travel Accounting
• Provide subject matter expertise on any of the content areas
• Review calls and emails of the team and provide feedback to analysts
• Review training material; Deliver training for the unit
• Initiate weekly and fortnightly knowledge huddles; Share content discussed with the team; Coordinate meetings with business owners/ITS regularly to resolve pending issues and share enhancements received
• Generate and prepare the weekly, monthly and quarterly reports for the unit
• Review internal processes and suggest process improvements
• Send surveys to clients and collate client feedback on services provided; Clarify survey comments with clients within one week of receiving the comments; Record moderated details as per survey moderation process; Suggest process improvements to senior management

Documentation:

• Identify, author and review pages on the Accounting Business Services site (http://accounting – Intranet link) as per writing style guide and ensure content accuracy; Participate in user acceptance testing (UAT); Close documentation ticket within deadline communicated/planned
• Manage small to medium documentation projects; Coordinate with business units and participate in project meetings; Coordinate with team and ensure documentation completed within deadlines
• Author and review process documents; Coordinate testing of process documents created
• Liaise with business units to clarify documentation requirements; Participate in documentation project meetings
• Review and update training material; Participate in documentation training; Mentor new authors
• Triage and post news items to the Accounting Business Services website; Post travel related kiosks myTravel; kiosks to Internal Communications team within TAT
• Author project, fiscal year-end, regular and ad hoc related announcements and kiosks
• Train analysts on news production and publishing activities

Selection Criteria

Candidates must have:

• A Bachelor’s degree
• Three to five years of experience. Experience in handling help-desk operations will be an added advantage.
• Excellent written and verbal communication skills
• Strong analytical skills
• Attention to detail
• Ability to gather, organize, and present data in a user-friendly format
• Basic skills in MS Word, Excel and PowerPoint
• Working knowledge of data analysis and visualization tools such as Power BI, Power Automate, MS Excel, and programming languages (Python) to design, maintain and improve existing reporting applications
• Ability to execute tasks independently
• Ability to deal sensitively in a multi-cultural environment and build effective working relations with clients and colleagues.

Source: https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=29903&site=1