Knowledge Management Director

Position description

At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from [email protected]. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. If you experience any challenges with your submission, please contact us at [email protected]. We’re here to help!

Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation as part of our recruitment process, please contact us at [email protected]. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.

About Us:

Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.

Location: 

This role can work remotely from anywhere within the Washington, DC metropolitan area, with the requirement to attend in-person meetings as scheduled. You must be currently eligible to work for any employer in the United States. Bixal does not sponsor visas for employment.

What will you do?

Bixal seeks a Knowledge Management (KM) Director for an anticipated nine-year Comprehensive Technical Assistance for Health Supply Chain and Pharmaceutical Management (Comprehensive TA) Central Task Order- Communication and Knowledge Management (CK). The role involves providing strategic leadership in knowledge management and learning to advance project goals, including developing and implementing dissemination strategies, creating knowledge products and data-driven visualizations, and managing content for knowledge platforms. Responsibilities also include organizing learning events, facilitating collaboration and adaptive management, and monitoring analytics to enhance knowledge-sharing efforts across teams and stakeholders.

Important note

This is a full-time position contingent on contract award by our client, with a defined performance period of up to duration of nine years. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.

Responsibilities

• Lead the development and growth of knowledge management and learning strategies to enhance coordination, communication, and collaboration across all NextGen awards, supporting the goals of the NextGen initiative and ensuring high-quality implementation.
• Design, develop, and manage a Knowledge Management (KM) and learning platform. This platform will serve as a central hub for all NextGen implementing partners (IPs) and select USAID staff, facilitating resource sharing, communication, and updates through features such as a shared library, communication templates, and pages for news and announcements.
• Ensure the platform is user-friendly, fosters collaboration, and meets the diverse needs of stakeholders.
• Organize and facilitate learning exchanges, communities of practice, and activities such as technical working groups, evidence/learning summits, symposia, and other learning engagements among USAID and NextGen IPs.
• Document and disseminate outputs from learning events, including best practices, lessons learned, and actionable recommendations.
• Guide the development and implementation of the NextGen technical learning agenda to align learning priorities across stakeholders and inform future project activities.
• Oversee the creation of tailored knowledge products, including research findings, case studies, newsletters, infographics, story maps, and other data-driven visualizations to communicate complex information effectively to diverse audiences.
• Curate and maintain a repository of shared resources, such as guidance documents, tools, and templates, to support consistent communication and coordination.
• Conduct thorough reviews of NextGen program data to extract and share insights. Disseminate evaluation findings, best practices, and lessons learned through both traditional and innovative channels to maximize stakeholder engagement and project impact.
• Develop and enhance web-based features, dashboards, and databases to improve accessibility and engagement for knowledge-sharing and learning activities.
• Track and analyze platform usage and engagement metrics, as well as the outcomes of learning events, to refine and improve KM tools and strategies.
• Promote strategic collaboration, adaptive management, and continuous learning by integrating lessons learned and stakeholder feedback into KM initiatives.
• Plan and lead webinars, workshops, and conferences designed to share findings and foster collaboration across NextGen IPs and USAID teams.
• Other relevant duties as assigned

Qualifications

• Bachelor’s degree in a relevant field, plus at least 8 years of related experience in knowledge management and organizational learning, working on complex international development programs with a preference for Global Health supply chain.
• Proven knowledge management team lead experience, and in developing and implementing a wide range of knowledge management activities, including knowledge products, website development, digital campaigns (e.g., e-newsletters, social media strategy, traditional media engagement, success stories) as well as written collateral and products.
• Demonstrated experience in both strategic planning and adaptive management, including the USAID principles of collaborating, learning, and adapting.
• Experience with online and face-to-face approaches to knowledge management and learning.
• Experience with knowledge management platforms in the developing world.
• Excellent communication skills (oral and written).
• Excellent analytic skills and strong interpersonal skills.

Nice to Haves

• Experience working on USAID-funded projects in the global health supply chain sector
• Master’s degree is preferred.

$135,000 – $145,000 a year

Application instructions

Please be sure to indicate you saw this position on tendersglobal.net