Knowledge Management Internship

The UNICEF Jordan Country Office (JCO) Internship Programme aims to provide recent graduate students with professional experiences while being exposed to the humanitarian and development work of UNICEF in Jordan. Interns bring contemporary academic knowledge, creative ideas, and valuable skills, and the greatest value proposition offered is the professional work experience, mentorship, and networking potential provided.

The Knowledge Management Intern will play a crucial role in supporting the Adolescent and Youth Development section by enhancing knowledge sharing and organizational learning through the five essential steps of the knowledge management process. This journey begins with identifying crucial knowledge areas and holders within UNICEF, followed by harvesting valuable insights through interviews and discussions. The intern will then organize and categorize this knowledge, developing a user-friendly Knowledge Management Hub on SharePoint for centralized storage. By facilitating collaboration and utilizing online platforms, the intern will promote effective knowledge sharing. Finally, the intern will see the “real-world” impact of knowledge management by applying shared knowledge to inform decision-making and improve program effectiveness. This project offers a comprehensive and enriching experience in the field of knowledge management with exposure to all activities of the section, including program, advocacy, and influencing initiatives.

The primary purpose of the internship will be to support the development and enhancement of the interns’ professional experience through practical work assignments, to expose the interns to UNICEF’s mission, as well as  to promote learning on child rights in ADAP and in general.

Guided by their supervisor, the intern will have the following deliverables to achieve, but not limited to: 

• Design and operationalize a fully functional and user-friendly Knowledge Management Hub on Microsoft SharePoint.
• Develop a comprehensive repository of knowledge assets, including case studies, reports, and success stories.
• Contributions to advocacy materials and communication products.
• Develop a guideline on how to use the KM hub (including a Power point presentation)

Specific tasks are highlighted below, but not limited to:

Knowledge identification:

• Engage with the ADAP team members to understand the requirements and objectives for the Knowledge Management Hub
• Collaborate with the KMO Specialist, IM Officer and IT team to design and create a user-friendly interface for the Knowledge Management Hub on SharePoint. Ensure the design is intuitive and accessible, facilitating easy navigation and use by colleagues. Ensure documents are easily retrievable and up-to-date.
• Identify and categorize key information (e.g. reports, best practices, training materials etc).

Knowledge Harvesting and organization:

• Assist in identifying and collecting key knowledge and insights from colleagues and partners.
• Develop a repository of case studies, reports, and other knowledge products.
• Develop a system for organizing collected knowledge in a manner that is easily accessible and usable.
• Design metadata for tagging (e.g. project name, date etc).
• Assign users permissions for access and editing.

Knowledge Storage:

• Facilitate the transfer of files from the old SharePoint and staff private clouds to the new Knowledge Management Hub.
• Ensure all relevant files are migrated and properly organized in the new system.

Knowledge Use:

• Prepare a PowerPoint presentation showcasing the features and benefits of the Knowledge Management Hub and deliver a training it to ADAP colleagues.
• Prepare a guideline on uploading and retrieving documents from the KM hub.
• Prepare a final essay or case study on a specific aspect chosen by the intern, such as the knowledge management process, programmes delivered, theory of change, or strategic approach, providing analysis and recommendations based on insights gathered during the internship.

Support to Monitoring Activities:

• Support monitoring and evaluation activities, including financial monitoring and compliance checks.
• Assist in tracking and documenting the progress of various projects and initiatives within the section.
• Contribute to the preparation of monitoring reports and presentations.
• Participate in programme planning, implementation, and review meetings to gain insights into the operational aspects of UNICEF’s work.
• Support advocacy and influencing activities by assisting in the preparation of briefing materials, presentations, and communication products.
• Engage in cross-functional projects and initiatives to broaden exposure and understanding of UNICEF’s programs.
• Participate in a cross-functional capstone project to promote UNICEF operational or programmatic activities.

To qualify as an advocate for every child you will have… 

• A completed degree and graduated in the last 2 years in the field of information management, information technology, data science, information science, Knowledge Management, Front-end development, User-experience and User-interface design, Digital Technology Development or other relevant field to the internship is required.
• Excellent verbal and written communication skills in English
• Experiences in the ability to articulate complex technical information to non-technical stakeholders is desirable.
• Experience in documentation and report writing is desirable.
• Ability to work effectively in a diverse team environment, collaborating with developers, project managers, and other stakeholders.
• Developing country work experience and/or familiarity with emergency is considered an asset.
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

Source: https://jobs.unicef.org/cw/en-us/job/576569