Knowledge Management & Learning Analyst (Operations Analyst) – GE  

IFC a member of the World Bank Group is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme poverty and boost shared prosperity on a livable planet. For more information, visit www.ifc.org. 

The Vice Presidency for Corporate Support integrates the following departments under one umbrella to enable the execution of IFC’s strategy and effectively address operational needs: Budget and Business Administration, Human Resources, Communication and Outreach, Strategy and Operations Management, Information and Technology, and Strategic Initiatives, Analytics, and Knowledge Management.

The Strategic Initiatives, Analytics, and Knowledge Management (CSI) department exists to (1) drive innovation and continuous improvement within Corporate Support VPU and (2) together with all other functions within the VPU and in partnership with other relevant units across IFC, support the Management Team and the rest of our senior leadership in designing and implementing the institutional change needed to achieve IFC’s strategic objectives and growth ambitions.

IFC is seeking a Knowledge Management and Learning (KML) Analyst in CSI to support the development of good practice frameworks for knowledge management (KM), design interventions to promote and showcase innovation, coordinate corporate flagship activities including the KNOWBel awards and KNOWvember series, and perform reporting and analytics for the KML team. Additionally, the Analyst supports the KML community of practice.

Duties and Accountabilities

Good Practice Frameworks:  

•  Develop and implement best practice frameworks to facilitate the capture, organization, and sharing of explicit and tacit knowledge within the organization. 

•  Design and execute interventions to promote and showcase innovation within the organization.

•  Conduct research and development activities in knowledge management approaches and develop rollout strategies.

Flagship Activities:

•  Support the development, planning, and execution of KML events and activities, such as the KNOWBel awards and KNOWvember series.

•  Review and update lessons learned in the implementation of such events and activities.
 

Strategy, Policy & Governance:  

•  Assist in KM policy design and coordination with the WBG Knowledge Compact.

•  Support the setting of standards for KM metrics and the design and management of corporate reports.

•  Communicate, monitor, and report on assurance/audit reviews.

•  Provide support to the IFC KM and Learning (KML) governing body.

Community Management:  

•  Provide support to the IFC knowledge management community of practice.

•  Support the professionalization of the KM community across WBG.

•  Assist in developing and maintaining resources and toolkits for KM teams.

Analysis:  

•  Perform analytics to monitor and evaluate the effectiveness and return on investment of KML initiatives.

Selection Criteria

•  Bachelor’s degree in Information Science, Data Science, Information Management, Business Administration, or a related field. Master’s degree preferred.

•  Minimum of 2 years of relevant KML experience, preferably in global/multinational corporate, consulting, or financial institution environments. 

•  Strong familiarity with KM principles and best practices.

•  Strong organizational, analytical, and problem-solving skills.

•  Experience with KM systems and technology, content management systems, and collaboration platforms, including experience with AI.

•  Excellent written and verbal communication skills and ability to establish positive working relationships at all levels.

•  Ability to perform in fast-paced, high-energy environments.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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