Knowledge Management Officer (SAMS)_NOB_Antananarivo

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A roster of qualified candidates may be established as a result of this recruitment process to fill counterpart positions at the same or lower grade throughout WFP offices in Madagascar.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

These jobs are found in Headquarters (HQ), Regional Bureaux (RBs) and Country Offices (COs), and report to the Regional/Division/Country Director or the designate. Job holders operate with a high degree of independence, are likely involved in activities and analytical work of a high complexity, and contribute to Operational Information Management and Performance Reporting improvement. 

JOB PURPOSE

To support the development and implementation of Knowledge Management (KM) initiatives to institutionalize Knowledge Management in line with WFP’s corporate Knowledge Management Strategy, and foster a culture of organizational learning, strategic collaboration, and continuous improvement that leads to greater efficiency and impact within WFP’s mission for Zero Hunger.

KEY ACCOUNTABILITIES (not all-inclusive)

Knowledge Management
1. Contribute to the design, development, and implementation of a Knowledge Management Strategy, Framework, and/or Action-Plan to advance the institutionalization of Knowledge Management.
2. Undertake activities for discussing, documenting, synthesizing, storing, sharing, and applying knowledge to incorporate key Knowledge Management approaches into existing ways of working.
3. Liaise with appropriate KM colleagues across WFP to support the uptake of existing evidence and identification, development, and improvement of Knowledge Management practices, approaches, and effective solutions to strengthen corporate knowledge management.
4. In collaboration with the Innovation, Change and Knowledge Management (INK) Division, keep current on emerging trends in the field of Knowledge Management and proactively propose solutions to enhance the efficiency and effectiveness of KM tools, approaches, and processes.
5. Analyse and track key performance indicators (KPIs) related to knowledge management activities and prepare reports on the use, impact and success of knowledge management initiatives.

Knowledge Capture & Documentation
6. Assist with the development and implementation of approaches to identify and document knowledge, good practices, and innovations from teams and projects to ensure critical knowledge is effectively and appropriately captured and retained.
7. Support with the development and implementation of methodologies for effectively synthesizing knowledge into a variety of useful products to enable the re-application of knowledge and evidence and scaling of better practices.
8. Create and maintain a knowledge repository to ensure all team related knowledge, learning and supporting resources are easily accessible and up to date.

Knowledge Access & Sharing
9. Contribute to the maintenance of WFP’s knowledge management platforms, in alignment with WFP’s corporate taxonomy and metadata tagging standards to ensure all staff have access to updated, relevant, quality knowledge content and products.
10. Promote knowledge sharing through relevant channels to raise staff awareness and encourage usage of knowledge management processes, tools, and platforms.
11. Share external publications with WFP’s Library and Resource Center (LRC) to contribute to a corporate repository of all WFP external publications.

Organizational Learning & Continuous Improvement
12. Undertake activities to support learning before, during and after projects to ensure existing organizational knowledge and learnings are incorporated into workplans, and new learnings and evidence are applied to current and future work.
13. Contribute to the design and delivery of training and capacity development initiatives to support building the capabilities of WFP staff on the use of Knowledge Management processes, tools, and systems.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has a conceptual understanding of Knowledge Management, Change Management, Project Management, and Learning concepts, principles, and methodologies.
• Has contemporary and progressive Information and Communication Technologies (ICT) skills and experience in managing online knowledge platforms.
• Has good analytical and problem-solving skills, with the ability to analyze data and identify trends.
• Has experience in publication design and developing knowledge management materials.
• Has good oral and written communication skills, able to clearly articulate insights to a range of stakeholders in and outside of WFP.

STANDARD MINIMUM QUALIFICATIONS

Education: Advanced University degree in Knowledge Management, Information Management, Business Management, Social Sciences, Learning or other relevant fields, or First University degree with additional years of related work experience and/or training/courses.

Experience:

• Minimum of 3 years of experience in data management and visualisation;
• Experience in humanitarian context mandatory and experience in food security related topics is highly desirable.

Knowledge & Skills:

• Strong knowledge and experience in using database and statistical software (Tableau, Power BI, DOT, SPSS, STATA, R script) and data visualization platforms;
• Willingness and ability to work in difficult environments, in often stressful time critical situations;
• Formal training in cluster IMO / previous Cluster experience or multi-stakeholder coordination experience (e.g. consortium) is desirable;
• Ability to work independently under minimum supervision and supervise a team.

Language: Fluency (level C) in English and French.

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QUALIFIED FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY 

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.