Knowledge Management Specialist (Operations Officer) – GF

IFC a member of the World Bank Group is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme poverty and boost shared prosperity on a livable planet. For more information, visit www.ifc.org. 

 

The Vice Presidency for Corporate Support integrates the following departments under one umbrella to enable the execution of IFC’s strategy and effectively address operational needs: Budget and Business Administration, Human Resources, Communication and Outreach, Strategy and Operations Management, Information and Technology, and Strategic Initiatives, Analytics, and Knowledge Management.

The Strategic Initiatives, Analytics, and Knowledge Management (CSI) department exists to (1) drive innovation and continuous improvement within Corporate Support VPU and (2) together with all other functions within the VPU and in partnership with other relevant units across IFC, support the Management Team and the rest of our senior leadership in designing and implementing the institutional change needed to achieve IFC’s strategic objectives and growth ambitions.

IFC is seeking a Knowledge Management (KM) Specialist in CSI to drive the knowledge management roadmap of activities, which is designed to strengthen IFC’s knowledge management outcomes. In particular, she/he will be responsible for developing and coordinating corporate knowledge products, developing and tracking project plans, and designing innovative approaches to deliver value to IFC staff in their federated KM functions.

 

Duties and Accountabilities

Knowledge Product Development:  

•  Develop, collate, and manage corporate IFC knowledge products and contribute to WBG knowledge product development.

•  Identify, cultivate, and disseminate knowledge products, capturing lessons learned from across IFC regions and industries.

•  Implement and manage KM tools and technologies to enhance accessibility and usability of knowledge products.

•  Provide advisory services in the development of IFC knowledge products.

 

Flagship Activities:  

•  Develop, plan and execute corporate KM events and activities, including the KNOWbel awards and KNOWvember series, aimed at showcasing and incentivizing the value of knowledge management behaviors and practices.

•  Leverage lessons learned to update the design of corporate KM events and activities and provide recommendations on the integration of KM into organizational processes.

 

Strategy, Policy & Governance:  

•  Contribute to KM policy design and coordination with the WBG Knowledge Compact.

•  Set standards for KM metrics and design and manage corporate KM reports.

•  Ensure alignment of activities with management action plans under assurance/audit reviews.

•  Coordinate with various stakeholders to ensure compliance with KM policies and standards. 

•  Serve as Secretariat for the IFC KM and Learning (KML) governing body.

 

Community Management:  

•  Manage the IFC KM community of practice, promoting a culture of knowledge sharing and continuous learning in the organization and providing guidance on KM best practices and tools.

•  Actively participate in and influence the professionalization of the KM community across the WBG.

•  Develop and maintain a resource toolkit for KM teams.

 

Selection Criteria

•  Master’s degree in Knowledge Management, Information Science, Information Management, Business Administration, or a related field. 
•  Minimum of 7 years of relevant KM experience in global/multinational corporate, consulting, or financial institution environments. 
•  Strong understanding of KM principles, strategies, best practices, and industry trends.
•  Proven ability to develop and manage KM strategies and knowledge products/assets.
•  Experience in establishing, nurturing and sustaining communities of practice within an organization, with strong facilitation and engagement skills.
•  Experience in managing projects, including planning, execution and evaluation (project management certification is a plus).
•  Experience with KM tools and technologies.
•  Excellent written and verbal communication skills and ability to establish positive working relationships at all levels.
•  Ability to perform in fast-paced, high-energy environments.

 

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

 

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