Lead Application Analyst, Administrative Technologies

16-Feb-2024

Harvard Business School

65070BR

Position Description

Are you excited by the idea of joining a world-class organization at the intersection of higher education, business, and technology? Are you drawn to the community and energy of being on a campus of higher education? Can you see yourself overseeing multiple services to support the business of higher education? If so, consider joining our team as a Lead Application Analyst, Administrative Technologies at Harvard Business School (HBS) and start supporting HBS’s mission to educate leaders who make a difference in the world.

The Lead Application Analyst, in consultation with the Senior Director, Administrative Technologies, sets the strategy for critical administrative technology services and provides Tier 2 support to related applications. The Lead Application Analyst is a service owner for key business service(s) and is accountable for the delivery, continuous improvement, and change management of their service(s). They collaborate with a matrixed team that supports and administers technology solutions from across the HBS IT portfolio to meet specific needs. They interface with a wide range of people across HBS and Harvard University and work with HBS IT leaders to set priorities and manage their team’s capacity.

The ideal candidate is an energetic, quick learner who possesses superior interpersonal and communication skills. They have experience effectively consulting with faculty and business partners, developing and delivering a wide variety of technology solutions in a high-touch, enterprise level environment. They have excellent listening and critical thinking skills and exhibit the ability to understand current processes and requirements and identify new tools or ways of working to achieve objectives. They possess superior maturity, professionalism, and judgment. 

Responsibilities

• Provide Service Ownership and oversight for assigned service(s), which could incorporate a combination of custom-built and third-party products
• Provide leadership to a matrix team of contractors and full-time staff who provide day-to-day operational support services for their service(s) Provide Tier 2 support to related applications
• Handle incidents assigned to services and coordinate with other support staff
• Ensure regular communication with all involved partners, stakeholders, and the community about current status of projects, as well as what is on the product horizon
• Assess, pilot, and operationalize application enhancements, as driven by the stakeholder demand
• Collaborate closely with HBS IT and HUIT support teams to measure effectiveness and support models through development of metrics
• Manage the entire product life cycle of assigned services and applications from product requirements to feature/function adoption, including oversight of relevant execution plans
• Determine customer requirements (via research, personal interviews, focus groups, surveys, roundtables, etc.) and translate them, through the HBS development process, into user stories, technical product requirements, and representation in projects
• Oversee the fiscal year budget and plan and prioritize new and enhanced offerings for assigned services and applications
• Complete other responsibilities as assigned

Basic Qualifications

• Minimum of five years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

The minimum of five years’ post-secondary education or relevant work experience required above must include at least five years’ progressively responsible experience as an application administrator or in a technical support role is required.

The following are preferred:

• Bachelor’s degree in computer science, technology, management information systems, computer engineering, or similar field
• Experience with the administration and support of academic enterprise-class systems such as Scheduling, Student Information Systems, Student Financial Aid, Career Planning, or Housing
• Demonstrated solution design using both technical and business process approaches
• Experience with custom developed applications and the software development life cycle
• Experience leveraging APIs, reporting, and data analytics

Certificates and Licenses

The following is preferred: 

• ITIL Foundations certification

Working Conditions

• Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, may occasionally be required
• Must be available by personal cell phone during business hours, and occasionally off-hours (stipend will be provided)

Additional Information

This role is offered as a hybrid position (some combination of onsite and remote) where you are required to be onsite at our Boston, MA-based campus on a weekly basis. Specific schedule will be determined between you and your manager.    

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role. 

Harvard Business School will not offer visa sponsorship for this opportunity.   

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here: https://www.hbs.edu/employment . 

About Us

Founded in 1908 as part of Harvard University, Harvard Business School (www.hbs.edu) is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe.

Benefits

We invite you to visit Harvard’s Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology, Technical

Department Office Location

USA – MA – Boston

Job Code

I0658P IT User Support Prfss IV

Work Format

Hybrid (partially on-site, partially remote)

Department

Information Technology

Annual Salary Range

$95,000 – $100,000, salary commensurate with experience

Union

00 – Non Union, Exempt or Temporary

Pre-Employment Screening

Criminal, Identity

Schedule

40 hours minimum per week, schedule to be determined by manager

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.