Lead Information Technology Specialist (Digital Systems Manager)

Come join a team of dedicated staff at an exceptional time in
the Smithsonian’s history as we prepare for the Smithsonian
Campaign for Our Shared Future. This ambitious fundraising
campaign’s public phase will run from 2024 to 2026, culminating
with the nation’s 250th anniversary. It will expand the
Smithsonian’s reach and impact, empowering the institution to find
solutions to today’s most pressing challenges. The Smithsonian is
also planning two exciting new museums. The National Museum of the
American Latino and the Smithsonian American Women’s History Museum
share the experiences and perspectives of Latinos and women
across history and deepen our shared understanding of what it
means to be an American. The Smithsonian has built a model
fundraising organization, driven by talented staff across our many
museums, research centers and cultural centers. This position
offers exciting opportunities for the successful candidate to make
a significant impact on the future of the Smithsonian. There is no
better time to join this amazing Institution.

 Key Responsibilities

The Smithsonian Institution’s Office of Advancement seeks a
Digital Systems Manager to serve as a key member of the Advancement
Technology Services team as we transform our digital constituent
engagement and fundraising approach. The digital systems manager
works with both the Systems Management and the Constituent
Engagement teams in developing and supporting high-quality, secure
systems and connected digital solutions.

 The Digital Systems Manager:

• Manages system operations for Office of Advancement digital
  engagement and fundraising tools.
• Researches and advises on modern approaches to technology,
  data, services, and strategies that support constituent engagement,
  membership, and communications goals.
• Partners with institution-wide teams in designing and
  implementing new digital engagement and fundraising toolsets based
  in the Salesforce platform.
• Contributes to collaborative annual planning with partner
  business and technical teams – advocating for key operations
  maintenance needs and highlighting opportunities to streamline
  operations and expand capabilities to meet business goals.
• Manages compliance (security, privacy, PCI, etc.) for current
  solutions, and advises on key considerations for technologies and
  services under consideration.
• Manages relationships with tools and systems vendors including
  articulating requirements and enhancement requests,
  reporting/escalating issues, contract management, budgeting, user
  renewals, etc.
• Develops and manages data flows/integrations and automations
  that support reliable and secure connections between key systems,
  adhere to data management, security, and privacy standards, and
  enable reporting/analytics.
• Tests and promotes changes between non-production and
  production environments both independently, and with team
  members.
• Collaborates with stakeholders (internal technical and business
  teams) to understand processes and data needs.
• Monitors and troubleshoots solutions – correcting failures,
  security, and performance issues in a timely manner.
• Creates and manages incident reports as they pertain to digital
  engagement solutions.
• Provides advanced technical support for production solutions
  and dataflows.

 Skills, Knowledge, and Expertise

Successful candidates will have: 

• Demonstrated expertise in managing digital engagement and
  fundraising systems as shared resource.
• Demonstrated expertise supporting business operations with
  reliable platforms in a low-change state while developing
  replacement systems.
• Experience with CRM tools and platforms related to digital
  communications, email marketing, and event management, including:
  Blackbaud Luminate Online, MailChimp, Payflow Pro, SendGrid,
  Swoogo, etc.
• Experience with Salesforce, especially Marketing Cloud,
  Experience Cloud, and Commerce Cloud – Certification preferred.
  Experience with Nonprofit Cloud and/or Nonprofit Success Pack a
  plus.
• Experience with one or more of the following data management
  and orchestration technologies – Azure Data Factory, SSIS, AWS
  Glue, Airflow, JSON, and APIs.
• Proficiency in at least one programming language for data flow
  management and segmentation (e.g., SQL, Python, JavaScript and/or
  Apex).
• Strong analytical and problem-solving skills.
• Strong technical writing skills and experience creating
  procedural and audit documentation.
• Strong communication skills, presentation skills, and the
  ability to build relationships in a hybrid setting.
• Demonstrated ability to innovate and drive assigned tasks to
  successful completion.
• Curious, creative, and collaborative approach to
  challenges.

Applicants who wish to qualify based on education completed
outside the United States, must be deemed equivalent to higher
education programs of U.S. Institutions by an organization that
specializes in the interpretation of foreign educational
credentials. This documentation is the responsibility of the
applicant and should be included as part of your application
package.

 Any false statement in your application may result in your
application being rejected and may also result in termination after
employment begins.

 Application
Instructions

The Smithsonian Institution values and seeks a diverse
workforce. Join us in “Inspiring Generations through Knowledge and
Discovery.” Interested candidates should submit their resumes and a
cover letter using this
link by January 11, 2024. Resumes should include a description
of your paid and non-paid work experience that is related to this
job; starting and ending dates of job (month and year); and average
number of hours worked per week. Relocation expenses are not paid.
This position is a term position funded through September 2025.
This is an excellent opportunity to join Smithsonian Advancement,
demonstrate your talents and abilities, learn, and grow, with
potential for a permanent position.

 What To Expect Next: Once the vacancy
announcement closes, a review of your resume will be compared
against the qualification and experience requirements related to
this job. After review of applicant resumes is complete, qualified
candidates will be referred to the hiring manager.

 Commitment to Diversity, Equity, and
Inclusion

The Smithsonian Institution provides reasonable accommodation to
applicants with disabilities where appropriate. Applicants
requiring reasonable accommodation should contact [email protected]. 
Determinations on requests for reasonable accommodation will be
made on a case-by-case basis. To learn more, please review the
Smithsonian’s Accommodation
Procedures.

 The Smithsonian Institution is an Equal
Opportunity Employer. We believe that a workforce
comprising a variety of educational, cultural, and experiential
backgrounds support and enhance our daily work life and contribute
to the richness of our exhibitions and programs. See Smithsonian
EEO program information: www.si.edu/oeema.