Local Service Manager

Job title:

Local Service Manager

Company

Sanctuary Group

Job description

Local Service Manager

John Pounds House, London, SW18

£42,416 – £44,648

37.5 hours per week –Monday to Friday, 9am – 5pm

Local Service Manager Mental Health position covers Wandsworth and Lambeth, but is based at John Pounds House, London, SW18

Do you want a role where no two days are the same and you will be making a real impact to the lives of our customers?

Can you work under pressure and manage challenging situations?

If this sounds like you then we may have your perfect opportunity!

We have an exciting opportunity for a Local Service Manager to lead our Supported Living team in Wandsworth and Lambeth. In Wandsworth we provide medium-level, personalised support for adults with mental health needs, and promote physical and mental health and wellbeing to enable our residents to develop their skills, achieve their individual goals and move on to independent living. The Lambeth services deliver intensive housing management for adults with mental health needs.

Set in Earlsfield in the heart of the London borough of Wandsworth, the role is based in John Pounds House, a supported living service which offers on-site support for 20 clients in one-bedroom and studio self-contained flats. Support is also delivered to 4 clients in one-bedroom self-contained flats to a location in Battersea. There are good transport connections (by bus, train and London Underground) to both services.

The role will also oversee the service which provides intensive housing management across the borough of Lambeth where you will work in partnership with the onsite external support provider (who are responsible for the delivery of the support).

The role will require some travelling between services.

As a Local Service Manager, you will be responsible for implementing, delivering and the development of a quality service that meets our customer, organisational and financial needs. You will be responsible for effectively leading staff teams to ensure effective support systems are in place so that all service users receive focused, personalised support.

We value our team and encourage learning and progression through our comprehensive induction programme, as well as ongoing training to develop new and existing skills and encourage progression. We have our own Learning and Development Academy, who provide a wide range of training courses, open to all.

Sanctuary also offers a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.

The role of Local Service Manager will include:

• Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
• Developing and maintaining relationships with service users and relevant external agencies, liaising effectively with statutory and voluntary partners
• Overseeing the overall delivery of the housing management of the property
• Delivering contract KPI’s
• Overseeing the service’s financial performance and managing the budget to maximise income
• Managing the recruitment, performance management and development of staff
• Flexibility around working hours is expected in accordance with the needs of the service
• Responsibility for health and safety in the service

Skills and experiences:

• Previous experience of working in a managerial role within a similar service, you will be able to demonstrate strong interpersonal, leadership and problem-solving skills
• Strong communication skills and the ability to remain calm under pressure
• Compassionate, caring, and hard working with a hands-on approach to care management
• You will have experience of working in a personalised way supporting service users to maximise opportunities for personal development
• Proven ability to liaise effectively with statutory and voluntary partners
• Knowledge and experience of using SAP and other internal systems is desirable
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £42,416 per annum (rising to £44,648 after 12 months, subject to satisfactory performance)
• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

We’re proud to support the Department of Health and Social Care’s campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click

Closing Date: 18 February 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our , or find us on , , , and .

Together we can be our best so that our customers can be their best.

#BeYourBest

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Expected salary

£42416 – 44648 per year

Location

London

Job date

Sat, 03 Feb 2024 23:34:40 GMT

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